Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Zammit

Cessnock,NSW

Summary

Dynamic Cafe Supervisor with a proven track record at Lime Leaf Cafe, excelling in staff training and food safety compliance. Enhanced employee productivity through effective scheduling and task delegation, while maintaining a clean, safe environment. Skilled in cafe operations and adept at resolving customer complaints to ensure satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Cafe Supervisor

Lime Leaf Cafe
08.2024 - Current
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.

Cafe All Rounder

Taste Of The Country
11.2022 - 08.2024
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Shop Assistant

The Bread Basket
03.2017 - 08.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

Kurri Kurri High School
10.2020

Skills

  • Coffee shop operations
  • Staff training and development
  • Health and safety regulations
  • Food safety compliance
  • Scheduling coordination
  • Menu planning
  • Point of sale systems
  • Cafe inventory
  • Scheduling
  • Foodservice
  • Staff management

Timeline

Cafe Supervisor

Lime Leaf Cafe
08.2024 - Current

Cafe All Rounder

Taste Of The Country
11.2022 - 08.2024

Shop Assistant

The Bread Basket
03.2017 - 08.2019

Kurri Kurri High School

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Sophia Zammit