Sophia Chanu Elangbam
Rivervale
Summary
A competent professional with more than15 years’ of experience in Operations, Quality Compliance, People Management & Training in the Hospitality industry. Currently working as a F&B Attendant at Crown Casino Perth, WA. Last assignment was with The Claridges Hotel New Delhi, Assistant Manager (Food & Beverage Service). Adept in implementing various procedures, service standards, operational policies. Expertise in building & maintaining business relations with guests while providing them services of high standards. Excellent communication, inter-personal, liaison & problem solving skills, ability to work in multi-cultural environment. Motivated team contributor with a sense of commitment to innovate operational efficiency, minimize risks and coordinate cross functional and multi-functional processes to perform at levels. Effective management style of utilizing the motivational approaches to achieve highest levels of performance from team members. Expertise in handling a diverse range of functions entailing Start up’s, F&B Operations, Training and Budgeting. Skilled Decision Maker; Persuasive Motivator and Change Facilitator can blend with ease at all hierarchy levels and diverse backgrounds. Willingness to take risks and synergize operations to enhance employee performance for peak organizational effectiveness and growth in a fast paced environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Attendant
Crown Casino Perth
09.2018 - Current
Bar attendant
Assistant Manager (Food & Beverage Service)
The Claridges Hotel New Delhi
03.2016 - 05.2018
- Managed Aura, The Vodka Bar
- Executing promotional strategies to increase sales volume & achieve maximum customer satisfaction
- Implementing procedures, control systems for maintaining hygiene and quality standards
- Ensuring high quality services, resulting in customer delight and optimum resource utilization
- Interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly to enhance their satisfaction levels
- Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels
- Business development
- Maintaining a high level of professional appearance, ethics and image of self and subordinates
- Resolving guest complaints with immediate action without sacrificing customer relation
- Conducting departmental briefing
- Carrying out Staff Appraisals
- Training team member in their duties as a department trainer
- Tracking sales and making monthly reports for the outlets
- Co-ordinate with operating staff for upkeep of equipment in perfect working order
- Implementing and supporting company policies and procedures
- Coordinate with the senior management in terms of business
- Maintaining warm hospitable relation with all the guest
- Responsible for internal & external audits and responsible for audit
- Responsible for month end reports
Assistant Manager Food & Beverage
The Roseate Hotel, New Delhi
06.2015 - 02.2016
Executive Food & Beverage
The Leela Ambience Hotel, Gurgaon
01.2013 - 02.2015
- Joined as a Team Member and got promoted twice in a span of6 years
Team Leader - SPECTRA
The Leela Ambience Hotel, Gurgaon
03.2010 - 12.2012
Team Member - ZANOTTA
The Leela Ambience Hotel, Gurgaon
04.2009 - 02.2010
Team Member – SILK ROUTE
The Bristol Hotel
05.2008 - 03.2009
Education
Certificate III - Sterilisation Technician
IHNA
Western Australia Graduation - undefined
Delhi University
01.2014
Senior Secondary - undefined
Upras Vidyalaya
New Delhi01.2007
Matriculation - undefined
Emmanuel English Academy (BSEM)
Manipur01.2005
Skills
- Interaction with maximum guest and ensuring highest level of comfortability and satisfaction
- Proficient in crafting classic and speciality cocktails with a focus on presentation and taste
- Exceptional multitasking skills
- Strong knowledge of Alcohol safety laws and responsible serving practices
- Team work
- Time Management
- Attention to Detail
- Point of Sales system (POS)
- Inventory management
- Health and safety compliance
- Quality Assurance
- Customer Service
- Interpersonal Skills
- Communication Skills
- Result Oriented
- Adaptability
- Email communication
- Basic Microsoft office skills
- powerpoint
Certification
- Awarded as “CERTIFIED TRAINER” in The Leela Ambience Hotel, Gurgaon.
- Received an appreciation letter from G.M for making bar “The best Dinning Destination by” Times food & Nightlife Guide2010.
- Received an appreciation letter from EAM food & beverage & F & B Manager for representing Rubicon in few of cocktail competition and also featuring up in magazine & newspaper (Times of India& Business world).
- Awarded3times for living our Leela dharma’s by getting maximum number of point from guest feedback.
- Awarded as best employee of the month at The Bristol Hotel.
- Undergone training for mixologist from Finlanda vodka & Absolute and Bacardi.
- Undergone training for Remy Martin - the heart of cognac training.
- Suggestively completed training for Ciroc & ketel one vodka, Ron Zacapa& classis malts by World class Raising the bar (Diageo reserve)
- Undergone “Leader In Me” training at The Claridges, New Delhi.
AVAILABILITY
Willing to relocate at the earliest
KEY DELIVERABLES
- Operation Management
- Analyzing statistical information and drawing conclusions from it
- Accountable to achieve budgeted revenues and profits and maintain the operational and service standards
- Meeting sanitation codes and laws and minimizing food and beverage wastages
- Attending guest complaints to the complete satisfaction of guest
- Developing and implementing staff training programs
- Maintaining a high level of professional appearance, ethics and image of self and subordinates
- Directing and maintaining strategic initiatives to achieve a high level of guest satisfaction and AOS
- Restaurant Management
- Delivering effective budget control system, maintaining profit margins including issuing against dockets, sales analysis, menu costing and cash checks
- Providing necessary information in a required format for budgeting purposes, timeously and accurately
- Keeping regular appraisals with all management staff, identifying areas for development and training needs
- Allocating jobs and 'stations', monitoring the completion of tasks - before, during and following service periods
- Managing inventory and stocks and supplies
- Business Development
- Implementing strategies & development programs in the hotel based on current market trends
- Executing promotional strategies to increase sales volume & achieve maximum customer satisfaction
- Tracking sales and preparing monthly reports of the outlets
- Implementing and supporting company policies and procedures
- Ensuring that the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives
Timeline
Bar Attendant
Crown Casino Perth
09.2018 - Current
Assistant Manager (Food & Beverage Service)
The Claridges Hotel New Delhi
03.2016 - 05.2018
Assistant Manager Food & Beverage
The Roseate Hotel, New Delhi
06.2015 - 02.2016
Executive Food & Beverage
The Leela Ambience Hotel, Gurgaon
01.2013 - 02.2015
Team Leader - SPECTRA
The Leela Ambience Hotel, Gurgaon
03.2010 - 12.2012
Team Member - ZANOTTA
The Leela Ambience Hotel, Gurgaon
04.2009 - 02.2010
Team Member – SILK ROUTE
The Bristol Hotel
05.2008 - 03.2009
Graduation - undefined
Delhi University
Senior Secondary - undefined
Upras Vidyalaya
Matriculation - undefined
Emmanuel English Academy (BSEM)
Certificate III - Sterilisation Technician
IHNA
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