Sophiane Hettak
Docklands,VIC
Summary
Experienced delivery professional with a proven track record in efficient route planning. Strong focus on teamwork and achieving results, adaptable to changing demands. Expertise in logistics, customer service, and problem-solving ensures seamless operations and high customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with vehicle operation and on-road navigation, utilizing comprehensive knowledge of traffic laws and vehicle maintenance to ensure safety and efficiency. Demonstrates punctuality, reliability, strong communication, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Livreur
Uber
Melbourne, VIC
09.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Complied with company safety standards, DOT regulations and company delivery policies.
Banker
Credit Agricole Bank
Bourges, France
06.2019 - 08.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Livraison
Tendon
Bourges, France
08.2012 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Pierre Et Marie
Chateauroux07-2019
High School Diploma -
Jacques Coeur
Bourges07-2012
Skills
- Local geography knowledge
- Route Planning
- Vehicle Maintenance
- Equipment handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Safe Driving
- Dependable and reliable
- Punctual and Reliable
Languages
Français
Native or Bilingual
Arabe
Native or Bilingual
anglais
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Certification
Driver's License Full and valid ( Australian )
Timeline
Livreur
Uber
09.2024 - Current
Banker
Credit Agricole Bank
06.2019 - 08.2024
Livraison
Tendon
08.2012 - 04.2018
High School Diploma -
Pierre Et Marie
High School Diploma -
Jacques Coeur