SOPHIA ROSE BEST
Sydney,NSW
Summary
Professional hospitality worker with 4 years of experience in delivering high-quality service in busy dining settings. Known for a strong focus on building positive and strong customer relationships while achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
salad mixer & front Register
Fishbowl
Sydney area
03.2025 - 03.2026
- Completing online store checklist including temperature checks on store equipment and store set up.
- Maintained a positive and professional demeanor during high-volume lunch rushes.
- Demonstrated comprehensive knowledge of customizable menu options and ingredients to assist customers with dietary requirements.
- Provided efficient service in a fast-paced, high-volume healthy food environment.
- Listened carefully to customer requests and created personalized food items, which improved sales.
- Demonstrated flexibility and adaptability by supporting operations across multiple store locations.
Barista & kitchen staff
Soul Origin
Norton Plaza
10.2022 - 02.2026
- Maintain a clean and organized workspace for optimal productivity and safety.
- Completed opening and closing duties, ensuring store readiness for daily operations.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista & Server
HEARTH
Stanmore
01.2023 - 02.2024
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Increased repeat business by establishing personal rapport with regular customers.
- Removed trash, debris, and other waste materials from premises.
- Cleaned counters, machines, utensils, and seating areas daily.
Florist Assistant
Sunset Flowers
Marrickville Metro
01.2021 - 01.2022
- Delivered warm, professional customer service in a fast-paced retail environment.
- Assisted customers with product selection, offering recommendations based on preferences and occasions.
- Handled multiple customer requests efficiently while maintaining a friendly and approachable attitude.
- Supported team members with daily tasks to ensure smooth operations and timely service.
- Prepared and arranged displays with strong attention to detail and visual presentation.
- Resolved customer enquiries confidently, contributing to a positive customer experience.
Skills
- Friendly and outgoing
- Excellent attention to detail in service and presentation
- Opening and closing procedures, including setup and end-of-day tasks
- Strong commitment to cleanliness and food safety standards
- Accurate and efficient order taking in fast-paced environments
- Espresso machine operation and barista skills
- Upselling
- Attentive to customer needs
Certification
- A Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- Barista Skills (ABS) — Nationally Recognized Course, CBD College
- Advanced Coffee & Latte Art — CBD College
Interests
Pole fitness and dance training, Live events and performance environment, Graphite and digital drawing, Fashion and visual styling, with a deeper interest in presentation and aesthetics
Timeline
salad mixer & front Register
Fishbowl
03.2025 - 03.2026
Barista & Server
HEARTH
01.2023 - 02.2024
Barista & kitchen staff
Soul Origin
10.2022 - 02.2026
Florist Assistant
Sunset Flowers
01.2021 - 01.2022