Sophie Levett
Hampton East,VIC
Summary
Given my extensive retail and current community services experience, it is easy to see that at the core of my being I am person-centred. It is my goal to be able to help diverse and intersectional communities, and play a part in supporting individuals and families who are vulnerable and have experienced adversity. I am looking forward to applying my learned skills from my studies in practice.
My previous experience working at a High Security Women's Refuge has truly driven my passion even more, and has provided me amazing experience and knowledge of working in a crisis setting. My current role as a Case Practice Support Worker at Child Protection has cemented this passion, and truly driven me to utilise my knowledge and experience to increase my standard of service provision, whilst keeping an empathetic mindset.
I am an upbeat and enthusiastic individual, who isn't afraid to throw myself into any job. I pride myself on the standard of my work, and always strive to put my clients' needs first. Always willing to take on new tasks and responsibilities, it is safe to say I love learning and adding to my skill set.
I have recently completed my Diploma of Community Services in October 2023. I am also enrolled in further study through a Bachelor of Social Work which I will commence in 2024 (online). I am invested in being able to provide families and children affected by trauma greater opportunities and support to succeed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Protection Case Practice Support Worker
Department Of Families, Fairness And Housing
08.2023 - Current
- Successfully completed 200 Hours of student placement in Investigation and Response throughout August and September, and was offered employment which commenced in October.
- Supported practitioners in interviews with parents, children and other family members.
- Observed a variety of meetings, including Care Team Meetings, Unit Meetings, Aboriginal Family Led Decision Making conferences and Family Preservation and Reunification consultations.
- Observed and participated in consultation with Practice Leaders to determine case plan trajectories and tasks to undertake in the best interest of the child.
- Utilised the Best Interest Framework when interacting with children and young people.
- Assisted practitioners in completing risk assessments and review risk assessments by employing the SAFER guidelines and framework.
- Uploaded all communication into CRIS, including using chronology.
- Supervised contact between children and respective family members, both in DFFH office facilities and in the community.
- Assisted in completing MARAM assessments when working with victim survivors of family violence, including children in their own right.
- Participated in consultations with team manager to assess risk after meeting with families, children and young people.
- Assisted in preparing cases for closure, including documentation and communication with families.
- Attended court with practitioners, and observed Protection Application hearings and court paperwork process.
- Observed process of setting up Kinship and Out of Home Care placements for children and young people.
- Obtained information through FVISS and CISS schemes to inform risk assessments.
- Liaised with police to conduct welfare checks and IVO Compliance checks for families at significant risk of harm.
- Assisted in compiling IVO recommendation letters.
- Completed relevant referrals for families, children and young people for therapeutic service provision, tailored to the unique and individual needs and circumstances of the client.
- Liaised with professionals at services including The Orange Door, WAYSS, Uniting, Monash Health, Peninsula Health and specialist family violence services (including refuges).
- Assisted in completing Intensive Infant Response visits, and observed practitioners complete SIDS Safe Sleep assessments.
After Hours Support Worker
Kara Family Violence Service
09.2022 - 06.2023
- Worked at a 24/7 High Security Women's Refuge, supporting Specialist Family Violence Practitioners and their clients in a crisis setting.
- Proficient use of Specialist Homelessness Information Platform (SHIP) regarding client profiles, case notes, case plans and support periods.
- Transposed MARAM and TRAM assessments into SHIP, whilst also creating a client profile and support period for the allocated Specialist.
- Interacted with clients from numerous cultural backgrounds, including CALD and First Nations people.
- Provided material aid to outreach clients in Emergency Accommodation and Transitional Housing.
- Quickly learned new skills and processes, and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated empathy, respect, friendliness and willingness to help wherever needed.
- Maintained client privacy and confidentiality, as well as non-disclosure of Refuge details to ensure paramount security.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines, and engaged in Family Violence Training via State Government online modules.
- Actively listened to clients and workers from other organisations via phone, handled concerns quickly and escalated major issues to respective Practitioners, Team Leader and Manager.
- Responded to after hours emergencies and situations, with the support of on-call Practitioners and Team Leader to ensure safe and timely action is taken to assist clients.
- Maintained record of all interactions with clients and observations via objective case notes on SHIP.
Student Placement
CatholicCare Victoria
08.2022 - 11.2022
- Worked in tandem with a Case Manager in an Integrated Family Services unit, working via referrals from The Orange Door.
- Managed multi organisation communication to facilitate Care Team Meetings and referrals for clients.
- Collaborated with external agencies to provide further support outside the scope of the organisation's abilities.
- Interviewed individuals and families to assess needs and provide informative resources.
- Interacted with children and families of all ages and configurations, often displaying difficult behaviours and developmental challenges.
- Visited home environments to empower clients and provide material aid when necessary.
- Worked closely with parents to address their child's needs in order to combat trauma-driven behaviours.
- Promoted community integration by utilising community programs run by local organisations, specific to each individual client's cultural needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records in IRIS software.
Client Advisor
Tiffany & Company
11.2020 - 07.2022
- Provided safe and private communication to clients, whilst ensuring personal details were kept confidential and secure in company data base.
- Confirmed appointments, communicated with clients and updated client records.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Counted, verified and handled bank deposits and armoured car transactions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Travel Agent
Flight Centre Travel Group
07.2019 - 06.2020
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Education
Bachelor - Social Work
Charles Sturt University
Wagga Wagga, NSW12.2026
Diploma - Community Services
Chisholm Institute
Dandenong, VIC10.2023
Certificate III - Travel
Wodonga TAFE
06.2020
VCE -
Star of The Sea College
Gardenvale, VIC11.2018
Skills
- Client Oriented
- Fast Learning
- Adaptable
- Reliable
- Attention to Detail
- Confident with CRIS software
- Confident with SHIP information system
- Confident with MS Office Suite
- Conflict Resolution
- Compassionate
- Empathetic
Additional Information
She/Her/Herself
Certification
- Current Working with Children's Check
- Current National Police Check (July 2023)
- Current Provisional Driver's License
- Current First Aid + CPR Training
- Comprehensive MARAM Training
- Current ABN: 20869103574
- Valid COVID-19 Vaccination Certificate (Triple Vaccinated)
Open to engaging in further certifications if / when required.
References
- David Bikaako (He/Him) - Team Leader, Investigation & Response, Child Protection South Division (Dandenong)
0437 673 032 david.bikaako@dffh.vic.gov.au - Contact Mon - Fri
- Caleb Wood (He/Him) - Supervisor, Senior Child Protection Practitioner, Investigation & Response, Child Protection South Division (Dandenong)
0484 934 216 caleb.wood@dffh.vic.gov.au - Contact Mon - Fri
- Anna Whittaker (She/Her) - Integrated Family Services Case Manager (CatholicCare Victoria)
0409 342 690 Anna.Whittaker@catholiccarevic.org.au - Contact Tues - Fri
- Julie Pittle (They/Them) - Systems Advocacy Trainer (Chisholm TAFE)
0439 317 015 julie.pittle@chisholm.edu.au - Contact Mon, Tues & Thurs
Timeline
Child Protection Case Practice Support Worker
Department Of Families, Fairness And Housing
08.2023 - Current
After Hours Support Worker
Kara Family Violence Service
09.2022 - 06.2023
Student Placement
CatholicCare Victoria
08.2022 - 11.2022
Client Advisor
Tiffany & Company
11.2020 - 07.2022
Travel Agent
Flight Centre Travel Group
07.2019 - 06.2020
Bachelor - Social Work
Charles Sturt University
Diploma - Community Services
Chisholm Institute
Certificate III - Travel
Wodonga TAFE
VCE -
Star of The Sea College
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