Sophie Ah-Nau
Swan View
Summary
Self motivated and enthusiastic individual with vast experience in many different fields. Bringing forth a proven track record of achievement and a reputation for positive collaboration. Confident, hardworking and committed to seeing results. Reliable and dedicated to finding a place that will benefit from personal skill set and energetic drive. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Sandalford Wines
12.2023 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Excellent Communication skills, Clear and Timely.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked with Wedding Coordinator, liaising with clients, vendors and attendees.
- Strong Organisational Skills and attention to Detail.
Coffee Barista
Yahava Koffee Works
03.2022 - 04.2024
- Pleasantly interacted with over 100 customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Certified Massage Therapist
Kakaio.CO
04.2023 - 09.2023
- Educated clients on benefits of massage therapy and importance of self-care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilised massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitisation protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Communicated with over 10 clients a day to discuss medical history, lifestyle and massage treatment goals.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
DENTAL Nurse
My Affordable Dentists
02.2021 - 07.2021
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Assisting dentists in managing medical and dental emergencies when necessary
- Assisting dental hygienists with procedures when necessary
- Providing great patient care.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Taught patients oral hygiene strategies and offered nutritional counseling to maintain oral health.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sophie Elise Photography
Self Employed, Business Owner
01.2020 - Current
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Supported photography and video shoots by helping with equipment setup.
- Planned and prepared for on-location and studio shoots.
- Managed schedule by assessing daily assignments and coordinating duties.
- Reviewed images and selected best frames to present in client portfolio for purchase.
Cosmetic Tattoo Artist & Teeth Whitening Services
Self Employed
09.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept areas neat and clean and equipment sanitized.
- Grew client base by marketing services.
- Performed clean, high-quality work at all times.
- Entrusted to handle confidential and sensitive situations in professional matter.
Nanny/Tutor
Independant Contractor
02.2018 - 03.2019
- Successfully improved Italian-speaking students' English grammar and vocabulary levels through written and interactive activities. and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
- Developed and implemented behaviour management strategies to minimize indiscipline and guide children in attaining positive behaviour.
- Evaluated student progress to offer recommendations for further development.
Education
High School Diploma -
La Salle College
Midland, WA11.2007
Skills
- Self motivated and enthusiastic
- Proven track record of achievement
- Positive collaboration
- Confident, hardworking, and committed
Certification
- Current RSA Certificate
- Certificate Lymphatic Massage
- Austswim Teacher of Aquatics 2021
- First Aid Certificate, 2020
- Double Qualification in Eyebrow Tattooing 2020
- Certificate III in Dental Assisting, 2010
- Certificate IV Dental Assisting 2010
- Cert 4 in Business, 2008
References
References:
Yahava Koffeeworks
Natalie Tomlinson
Cafe Manager
Ph: 0417321726
4752 W Swan Rd, West Swan
W.A 6055
Yahava Koffeeworks
Darnelle Robertson
Supervisor
Ph: 0431743978
4752 W Swan Rd, West Swan
W.A 6055
Timeline
Waitress Supervisor
Sandalford Wines
12.2023 - Current
Certified Massage Therapist
Kakaio.CO
04.2023 - 09.2023
Coffee Barista
Yahava Koffee Works
03.2022 - 04.2024
DENTAL Nurse
My Affordable Dentists
02.2021 - 07.2021
Sophie Elise Photography
Self Employed, Business Owner
01.2020 - Current
Cosmetic Tattoo Artist & Teeth Whitening Services
Self Employed
09.2019 - 07.2020
Nanny/Tutor
Independant Contractor
02.2018 - 03.2019
High School Diploma -
La Salle College
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