Sophie Aitken
Thornlands
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Committed and hardworking checkout and deli assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Knowledge and experience of food safety. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deli and Checkout Assistant
IGA Thornlands
04.2023 - Current
- Greeted customers and provided outstanding customer service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Processed customer orders and accurately handled payment transactions.
Receptionist and Canteen
Sue Aitken Swim School
09.2020 - 09.2023
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept office and pool area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients and updated customer data bases
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Point of sale through cash and square (EFTPOS)
Education
Year 12 (2024)
Cleveland District State High School
Cleveland, QLD11.2024
Skills
- Customer and Client Relations
- Verbal and Written Communication, Adult and Children Communication
- Issue Resolution
- Product and Service Sales
- Cash Transactions
- Competent in making EFTPOS sales
Certification
- First Aid- 04 June 2024
- Cert III Business (completed as a traineeship via IGA Thornlands) - 03 May 2024
Timeline
Deli and Checkout Assistant
IGA Thornlands
04.2023 - Current
Receptionist and Canteen
Sue Aitken Swim School
09.2020 - 09.2023
Year 12 (2024)
Cleveland District State High School
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