Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Anthony

Kiama,NSW

Summary

Friendly Waitress with 4 years of driving customer satisfaction in restaurant environments. Works with FOH and BOH crews to contribute to team goals and maintain efficient foodservice operations. Hardworking and efficient service professional with strong communication and problem-solving skills.


Overview

5
5
years of professional experience

Work History

Home Care Provider

CAPAH
09.2023 - Current
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Constructed cognitively stimulating activities.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with self-administered medications.
  • Provided transportation and appointments management.

Babysitter

Independant
10.2018 - Current
  • Guided school homework and read bedtime stories to support development.
  • Reassured children when upset providing emotional support and stability.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Waitress

Olive and Vine
11.2021 - Current
  • Trained new servers on restaurant policies and procedures.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Casual Team Member

McDonalds

Cafe Worker

The Deli at Gerringong

Cafe Worker

Flour Water Salt

Education

Bachelor of Social Work - Social Work

University of Wollongong
Wollongong, NSW
11.2026

HSC -

Kiama High School
09.2022

Skills

  • Customer service
  • POS systems and system operation
  • Safe food handling
  • Task prioritization
  • Problem-solving
  • Customer relations
  • Product Knowledge
  • Teamwork and Collaboration
  • Incident Reporting
  • Computer Skills
  • Cleanliness and hygiene
  • Allergy awareness
  • Phone orders
  • Server Support

Timeline

Home Care Provider

CAPAH
09.2023 - Current

Waitress

Olive and Vine
11.2021 - Current

Babysitter

Independant
10.2018 - Current

Casual Team Member

McDonalds

Cafe Worker

The Deli at Gerringong

Cafe Worker

Flour Water Salt

Bachelor of Social Work - Social Work

University of Wollongong

HSC -

Kiama High School

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