Sophie Arnold

Accurately processed a large volume of online and commercial solutions orders, consistently meeting strict daily deadlines to provide a quality experience for the customer.

Coordinated the effective and efficient processing of customer deliveries, customer orders and store replenishment.

Responded to customer enquiries and liaised with delivery and supply partners to resolve customer issues and provide a positive experience for both in-store and online customers.

Facilitated electric filing of liability waivers for all rental bookings, ensuring accuracy of document contents as well as the secure and confidential storage of documents.

Answered phone calls and responded to emails to assist customers with product questions and to schedule rental bookings.

Oversaw beach crew team and worked collaboratively to ensure a positive customer experience for all guests.

Provided a high volume of guests with friendly and consistent customer service by responding to general inquiries and processing sales of a wide range of products and services.

Worked at various locations across the mountain including call centre, seasons pass and ticket office, rentals and lesson check-in. Each of these roles involved tasks unique to that location and required knowledge of different products and services the mountain offered.

Often worked independently and managed difficult customers in an empathetic and respectful manner. Also showed initiative whilst working alone by finding downtime tasks and assisting with admin tasks.

Provided exceptional customer service and used active listening skills to find the most well-suited product and prepare detailed itineraries in collaboration with clients.

Utilised strong personal organisation to manage a high volume of clients and liaise with various suppliers to ensure a seamless trip for all customers.

Worked towards and consistently achieved KPIs and Sales Targets to maximise quality of sales

Assisted in the fitting of academic gowns for graduands of the university, managing a high volume of customers for each ceremony and ensuring everyone felt comfortable throughout the fitting process.

Provided friendly customer service in various retail outlets across the university to take coffee orders, respond to customer enquiries and operate point of sale systems.

Operated point of sales systems to serve all customers in a timely and efficient manner, as well as processing refunds and returns.

Responded to and resolved customer issues and complaints in line with store policies whilst maintaining empathy for the customer.

Provided customer service specifically in the Babies Department and independently built product knowledge to be able to confidently respond to all customer enquiries.