Sophie Ashley
Moonee Ponds
Summary
Motivated and professional Dermal Science student with a strong foundation in customer service, client care, and team collaboration. Skilled in building rapport, supporting client needs, and maintaining high standards of presentation and organisation. Passionate about skin health and eager to contribute to a professional clinic environment as a receptionist or trainee dermal therapist. Recognised for adaptability, a positive attitude, and a strong work ethic in fast-paced settings.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Volunteer
Sugar and Spice Cat Rescue
Melbourne
04.2025 - Current
- Support adoption processes by communicating with the public, writing bios, and assisting at events.
- Care for foster animals responsibly and with compassion, demonstrating reliability and empathy.
- Work collaboratively with other volunteers to achieve positive outcomes.
Sales Assistant - Christmas Angels
Peter Alexander
Moonee Ponds
11.2024 - 02.2025
- Delivered personalised client service by offering tailored advice and building strong rapport.
- Supported daily store operations, including stock control and visual presentation.
- Collaborated with team members to meet sales targets and maintain a welcoming environment.
- Contributed to a high-energy, professional space during peak trading periods.
- Ensured compliance with company policies and procedures at all times.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Team Member - Click & Collect and Fresh Produce
Coles Supermarkets
Geraldton
07.2023 - 10.2023
- Assisted customers with inquiries and ensured orders were prepared accurately and efficiently.
- Maintained product quality standards and adhered to safety protocols.
- Organised stock, monitored inventory, and supported smooth store operations.
- Applied attention to detail and efficiency in a fast-paced environment.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
Education
BACHELOR OF DERMAL SCIENCES -
Victoria University
VIC 02.2025 - 09.2025
FOUNDATION STUDIES -
Australian Catholic University
DIPLOMA OF NURSING -
Central Regional TAFE
WACOMPLETED YEAR 12 -
Tasmanian eSchool
TASSkills
- Client care & professional communication
- Appointment scheduling & front desk operations (fast learner of new systems)
- Confidentiality & professional discretion
- Knowledge of skin health & dermal science
- Team collaboration & workplace adaptability
- Organisation, efficiency & attention to detail
- Problem-solving & decision-making
- Positive attitude & professional presentation
- Patient care
- Effective communication
- Team collaboration
- Customer service
- Time management
- Professional appearance
- Multitasking and organisation
References
References available upon request
Timeline
Volunteer
Sugar and Spice Cat Rescue
04.2025 - Current
BACHELOR OF DERMAL SCIENCES -
Victoria University
02.2025 - 09.2025
Sales Assistant - Christmas Angels
Peter Alexander
11.2024 - 02.2025
Team Member - Click & Collect and Fresh Produce
Coles Supermarkets
07.2023 - 10.2023
FOUNDATION STUDIES -
Australian Catholic University
DIPLOMA OF NURSING -
Central Regional TAFE
COMPLETED YEAR 12 -
Tasmanian eSchool