Sophie Atkinson
Newstead,QLD
Summary
Skilled in SEO Optimization and emotional support, i excel in driving marketing campaigns and providing comprehensive client care. Achieved significant improvements in client satisfaction and online engagement, demonstrating exceptional organizational skills and relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Also have a yellow, blue cards for support working purposes and i have completed my first aid training and CPR training.
Overview
7
7
years of professional experience
Work History
Support Worker
Quick Response
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Marketing Assistant
National Tyres And Auto Care
05.2021 - 10.2023
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Spearheaded development of content calendar, ensuring consistent and timely publication of marketing materials.
Waitress
Nandos
07.2017 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Emergency Call Handler
Greater Manchester Police
06.2022 - 08.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Education
Business Management With Marketing BSC,HONS - Business Management With Marketing
Leeds Beckett University
Leeds 05.2022
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Budgeting and financial management
- Organizational Skills
- Relationship Building
- Emergency response training
- Competitor Analysis
- Marketing Strategies
- SEO Optimization
- Marketing campaigns
- Email Marketing
- Google Analytics
- Direct Mail Marketing
- Analytics and SEO
- Database Management
- Performance Analysis
Timeline
Support Worker
Quick Response
04.2024 - Current
Emergency Call Handler
Greater Manchester Police
06.2022 - 08.2023
Marketing Assistant
National Tyres And Auto Care
05.2021 - 10.2023
Waitress
Nandos
07.2017 - 10.2023
Business Management With Marketing BSC,HONS - Business Management With Marketing
Leeds Beckett University
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