Sophie bale
Springfield
Summary
Dynamic and dedicated professional with extensive experience in customer service at Screamin' Beans. Proven ability to enhance customer satisfaction through strong multitasking and effective team collaboration. Skilled in order taking and tableside service, consistently delivering high-quality dining experiences while training new staff to uphold service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Screamin' Beans
04.2023 - Current
- Provided efficient and friendly service to customers, ensuring satisfaction with dining experience.
- Collaborated with kitchen staff to deliver accurate orders in a timely manner.
- Managed cash register operations, handling payments and processing transactions accurately.
- Trained new staff on menu items, service protocols, and customer interaction techniques.
- Prepared and served high-quality coffee beverages, ensuring consistency in flavor and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Crew Worker
McDonald's
10.2022 - 04.2023
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
The Springfield Anglican College
Brisbane, QLD10-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Food running
- Table setting
- Time management
- Tableside service
Certification
- Certificate 2 in Tourism
Timeline
Waitress
Screamin' Beans
04.2023 - Current
Crew Worker
McDonald's
10.2022 - 04.2023
High School Diploma -
The Springfield Anglican College