Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sophie Barber

Dubbo

Summary

Dynamic and dedicated worker with valuable experience at Bunnings Warehouse, excelling in customer service and inventory management. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and creative problem-solving. Recognized for training new staff and maintaining organized store environments, ensuring operational efficiency and a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Store Assistant

Bunnings Warehouse
08.2024 - Current
  • Provided Click and Collect services- Fulfilling orders, customer relations, using order management systems
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Operated POS system to process payments and provide receipts.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Pharmacy Assistant

Orana Mall Pharmacy
12.2021 - 06.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received incoming supplies and stocked in correct locations.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.

Wait Staff Member

Dahab Cafe
09.2019 - 03.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Information Studies - Information Studies

Charles Sturt University
Online
12-2026

High School Diploma -

St Johns College
Dubbo, NSW
09-2023

Skills

  • Customer assistance
  • Customer service
  • Store maintenance
  • Team collaboration
  • Multitasking
  • Attention to detail
  • Excellent communication
  • Store organization
  • Inventory and stocking
  • Creative thinking
  • Flexible hours

Interests

  • Avid Reader
  • Exploring famous landmarks, historical sites, and cultural attractions in new destinations
  • History
  • I have a passion for photography and editing photos
  • Hiking and Camping

Timeline

Store Assistant

Bunnings Warehouse
08.2024 - Current

Pharmacy Assistant

Orana Mall Pharmacy
12.2021 - 06.2022

Wait Staff Member

Dahab Cafe
09.2019 - 03.2020

Bachelor of Information Studies - Information Studies

Charles Sturt University

High School Diploma -

St Johns College

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Sophie Barber