Summary
Skills
Work History
Education
Generic

Sophie Barlow

Ferntree Gully,VIC

Summary

Proven professional in consulting with strong focus on team collaboration and achieving results. Demonstrates expertise in business analysis, process optimization, and system implementation. Known for adaptability and reliability, ensuring seamless project execution. Skilled in stakeholder communication, requirements gathering, and change management.

Skills

  • Excellent customer service and business relationship skills
  • Problem-Solving & Conflict Resolution
  • Time Management & Prioritization

Work History

Functional Consultant

Frontier Software
03.2018 - Current
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
  • Liaised with internal stakeholders to assist with resolution of system issues.
  • Developed, configured and tested applications for accurate alignment with project standards.

Time and Attendance Support Consultant

ADP
09.2017 - 03.2018
  • Deliver expert support for software-related issues to ensure accurate payroll processing.
  • Support system upgrades and troubleshoot technical problems efficiently.
  • Assist with system configuration and optimization.
  • Respond to client issues within agreed SLAs and maintain detailed case documentation.
  • Diagnose, replicate, and troubleshoot client issues to resolve or develop effective workarounds.
  • Act as a liaison between Implementation, Client Services, Management, and Corporate Support to resolve high-impact problems promptly.

Kronos Support Officer

Healthscope
02.2015 - 08.2017
  • Served as on-site lead for workforce management system (Kronos) implementation across multiple hospital sites, providing change management and end-user support during go-live and transition phases.
  • Delivered face-to-face training (individual and group), developed user guides, and facilitated adoption of new processes and policies.
  • Partnered with hospital executives and managers to configure rosters, interpret awards, and ensure compliance with payroll legislation.
  • Acted as primary liaison between stakeholders, ICT teams, and payroll to resolve system issues and optimize performance.
  • Supported post-implementation activities including helpdesk support, troubleshooting, and basic system configuration.

Business Development Officer

Melbourne Racing Club
09.2014 - 02.2015
  • Established and maintained relationships with key stakeholders and clients.
  • Managed a diverse portfolio of projects simultaneously while adhering to strict deadlines and budgets constraints.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.

Accounts Receivable Officer

Melbourne Racing Club
10.2011 - 09.2014
  • Administer invoices, credits, and payments; follow up outstanding accounts.
  • Process orders and payments in EBMS, including cash, cheques, EFTPOS, and direct deposits.
  • Prepare monthly debtors reports and liaise with the Chief Accountant on problem accounts.
  • Manage event and race day invoicing, daily banking, and reconciliation activities.
  • Provide customer service and resolve account queries via phone and email.
  • Assist Finance and Accounts Payable teams and support staff with invoice and order queries.
  • Maintain strong relationships with members, owners, and trainers; ensure membership payments are processed.

Administrative Assistant

BC Health Pty Ltd
09.2010 - 09.2011
  • Acted as first point of contact for inbound enquiries and managed mail, courier accounts, and deliveries.
  • Investigated late or lost deliveries and resolved customer complaints promptly.
  • Processed customer orders, payments, and account allocations using WinMagi.
  • Prepared and distributed invoices, statements, and managed overdue accounts.
  • Provided support to Sales Executives and liaised with customers regarding invoices, credits, and account queries.
  • Maintained petty cash, and ensured accurate daily banking and reconciliation.
  • Provided detailed weekly customer feedback reports for Management.

Administrative Assistant

Keane Australia Micropayment Consortium Pty Ltd
05.2009 - 09.2010
  • Supported HR functions include recruitment (screening, reference checks, contracts), onboarding, and induction scheduling.
  • Liaised with employees on employment matters, and managed third-party suppliers for training and wellbeing programs.
  • Delivered administrative support to senior management (CEO, HR Manager, CFO), and managed correspondence and documentation.
  • Handled high-volume switchboard operations across multiple locations, and maintained meeting room bookings.
  • Coordinated external communications via PMO and performed ad hoc tasks, including data entry, reporting, and document formatting.

Receptionist

Mark Costigan & Associates
01.2008 - 04.2009
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated communication between clients and staff.
  • Developed and maintained filing systems for confidential documents, enhancing organization.
  • Assisted in managing office supplies inventory, optimizing resource allocation.

Education

Certificate IV in Human Resources

Australian Human Resources Institute
01-2017

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