Listen and analyze customer needs to identify solutions to meet their sleep requirements.
Achieve sales targets as set by the National Sales Team.
Provide aftercare service to customers beyond the sales process.
Maintain a sales data base recording each sales transaction.
Monitor customer sales orders in the manufacturing database, and address any potential issues.
Part of a team of sales consultants, and actively share training and best practices.
Employed in a very busy department store environment assisting customers with their sleep requirements
Sales Representative
HLP Controls
Melbourne
02.2013 - 06.2016
Account management of the existing client base in servicing requests and introducing a new product range.
Developed new business through cold calling in the electrical wholesale channels.
Identified competitor and market intelligence to develop sales and marketing strategies
Maintained the customer data base including sales, quotes and pipe line
Worked autonomously in developing call cycles as part of a national team and attended national conference.
Classified Sales Executive
Kidspot Pty Ltd
Melbourne, VIC
09.2009 - 10.2010
Implemented processes for cross-selling products or services based on customer needs.
Developed and implemented sales strategies to meet customer needs and increase revenue.
Utilized CRM software to track leads and manage accounts throughout sales cycle.
Contacted current and potential clients to promote products and services.
Developed and closed sales opportunities associated with telephone and email inquiries.
Developed leads for the sales pipeline and performed outbound telephone calls, selling advertising and editorials on the parenting website, Kidspot.
Demonstrated the functionality of the website and the features of the advertising package to prospective customers.
Provided quotes and pricing to potential customers, and maintained a database to ensure customer details and the status of sales were correct.
Business Development Manager
BankWest
Melbourne, VIC
06.2000 - 02.2009
Researched target markets to understand the needs of current and potential customers.
Attended tradeshows and conferences to network with potential clients.
Created presentations to attract new business opportunities.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Maintained a database of existing customers and prospective leads.
Collaborated with cross-functional teams including marketing, operations, finance.
Leveraged cold calling, in-person visits and referrals to build leads.
Maintained open and ongoing communication with clients to meet needs and expectations.
Implemented CRM strategies to improve customer engagement and retention.
Developed business through a proactive approach to sales and commitment to customer service.
Ensured that personal and team compliance obligations were met.
Responsibe for co - ordinating the bi-annual economic forum for Chief Economist HBOSA
Commercial Banker
Bank West
Melbourne, VIC
08.1997 - 05.2000
Developed and implemented credit policies, procedures, and standards for commercial loan customers.
Reviewed customer accounts for accuracy in order to maintain proper cash flow and liquidity levels.
Coordinated with other departments within the bank, such as underwriting, compliance, and accounting, as needed.
Analyzed financial data and presented credit proposals to senior management.
Provided guidance to junior staff members regarding the processing of loan applications.
Attended industry conferences, seminars, and meetings in order to stay up-to-date on changes in regulations affecting commercial banking practices.
Prepared periodic reports summarizing account activity for senior management review.
Maintained detailed records of all transactions related to commercial banking activities.
Collaborated with external auditors during annual audits of branch operations.
Developed strong relationships with clients by providing exceptional customer service.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Credit Analyst
Westpac Banking Corporation
Melbourne
05.1995 - 07.1997
Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
Analyzed customer payment histories to assess credit risk profiles.
Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
Interpreted complex financial data such as balance sheets, cash flow statements and income statements.
Identified areas where additional information was needed to complete a thorough analysis.
Involved in the pilot of a new business product, and provided feedback to Product Managers on how the product could be improved in terms of processes and features, which were implemented.
Graduate Trainee / Managers Assistant Retail Banki
Westpac Banking Corporation
Melbourne, VIC
02.1991 - 04.1995
Maintained up-to-date records of all activities related to assigned projects.
Participated in an accelerated training program that provided a unique opportunity to be exposed to the multifaceted processes of retail banking.
Undertook a major research project on customer service and its impact on the bottom line, which culminated in the presentation of a report.
Education
Graduate Diploma Marketing(Distinction)
RMIT University
Melbourne, VIC
12-2000
Bachelor of Arts - Arts
University of Melbourne
Parkville, VIC
04-1998
Bachelor of Economics
Monash University
Melbourne, VIC
04-1991
Skills
Customer relationship management and customer conflict resolution management
Customer oversight and database management
Ability to liaise with a wide and diverse range of individuals, both internally and externally, to the organization
Ability to work under pressure and meet time constraints
Ability to research, investigate, and analyze information
Excellent written and verbal communication skills
Ability to coach and mentor junior staff members
Attention to detail is essential to ensure the accuracy of information
Sound negotiation skills
Focused, task-oriented, and able to work autonomously and under pressure
Enjoy working in a team environment, fostering positive and respectful relationships with colleagues
Proficient in the Microsoft suite of products and customer database management
Certification
2003 AFMA ACcredited Individual
1998 Commercial Credit Program
1996 Core Accounting Program for Bankers
1991 Negotiating to win
References
References available upon request.
Timeline
Sales Consultant
SleepMaker
06.2022 - Current
Sales Representative
HLP Controls
02.2013 - 06.2016
Classified Sales Executive
Kidspot Pty Ltd
09.2009 - 10.2010
Business Development Manager
BankWest
06.2000 - 02.2009
Commercial Banker
Bank West
08.1997 - 05.2000
Credit Analyst
Westpac Banking Corporation
05.1995 - 07.1997
Graduate Trainee / Managers Assistant Retail Banki
The Comfort Group "SleepMaker" - National Relation at The Comfort Group 'Sleepmaker'The Comfort Group "SleepMaker" - National Relation at The Comfort Group 'Sleepmaker'