Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sophie Bletsos

Melbourne,VIC

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sales Consultant

SleepMaker
Melbourne, VIC
06.2022 - Current
  • Listen and analyze customer needs to identify solutions to meet their sleep requirements.
  • Achieve sales targets as set by the National Sales Team.
  • Provide aftercare service to customers beyond the sales process.
  • Maintain a sales data base recording each sales transaction.
  • Monitor customer sales orders in the manufacturing database, and address any potential issues.
  • Part of a team of sales consultants, and actively share training and best practices.
  • Employed in a very busy department store environment assisting customers with their sleep requirements

Sales Representative

HLP Controls
Melbourne
02.2013 - 06.2016
  • Account management of the existing client base in servicing requests and introducing a new product range.
  • Developed new business through cold calling in the electrical wholesale channels.
  • Identified competitor and market intelligence to develop sales and marketing strategies
  • Maintained the customer data base including sales, quotes and pipe line
  • Worked autonomously in developing call cycles as part of a national team and attended national conference.

Classified Sales Executive

Kidspot Pty Ltd
Melbourne, VIC
09.2009 - 10.2010
  • Implemented processes for cross-selling products or services based on customer needs.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Utilized CRM software to track leads and manage accounts throughout sales cycle.
  • Contacted current and potential clients to promote products and services.
  • Developed and closed sales opportunities associated with telephone and email inquiries.
  • Developed leads for the sales pipeline and performed outbound telephone calls, selling advertising and editorials on the parenting website, Kidspot.
  • Demonstrated the functionality of the website and the features of the advertising package to prospective customers.
  • Provided quotes and pricing to potential customers, and maintained a database to ensure customer details and the status of sales were correct.

Business Development Manager

BankWest
Melbourne, VIC
06.2000 - 02.2009
  • Researched target markets to understand the needs of current and potential customers.
  • Attended tradeshows and conferences to network with potential clients.
  • Created presentations to attract new business opportunities.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Maintained a database of existing customers and prospective leads.
  • Collaborated with cross-functional teams including marketing, operations, finance.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Developed business through a proactive approach to sales and commitment to customer service.
  • Ensured that personal and team compliance obligations were met.
  • Responsibe for co - ordinating the bi-annual economic forum for Chief Economist HBOSA

Commercial Banker

Bank West
Melbourne, VIC
08.1997 - 05.2000
  • Developed and implemented credit policies, procedures, and standards for commercial loan customers.
  • Reviewed customer accounts for accuracy in order to maintain proper cash flow and liquidity levels.
  • Coordinated with other departments within the bank, such as underwriting, compliance, and accounting, as needed.
  • Analyzed financial data and presented credit proposals to senior management.
  • Provided guidance to junior staff members regarding the processing of loan applications.
  • Attended industry conferences, seminars, and meetings in order to stay up-to-date on changes in regulations affecting commercial banking practices.
  • Prepared periodic reports summarizing account activity for senior management review.
  • Maintained detailed records of all transactions related to commercial banking activities.
  • Collaborated with external auditors during annual audits of branch operations.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Credit Analyst

Westpac Banking Corporation
Melbourne
05.1995 - 07.1997
  • Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
  • Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
  • Analyzed customer payment histories to assess credit risk profiles.
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Interpreted complex financial data such as balance sheets, cash flow statements and income statements.
  • Identified areas where additional information was needed to complete a thorough analysis.
  • Involved in the pilot of a new business product, and provided feedback to Product Managers on how the product could be improved in terms of processes and features, which were implemented.

Graduate Trainee / Managers Assistant Retail Banki

Westpac Banking Corporation
Melbourne, VIC
02.1991 - 04.1995
  • Maintained up-to-date records of all activities related to assigned projects.
  • Participated in an accelerated training program that provided a unique opportunity to be exposed to the multifaceted processes of retail banking.
  • Undertook a major research project on customer service and its impact on the bottom line, which culminated in the presentation of a report.

Education

Graduate Diploma Marketing(Distinction)

RMIT University
Melbourne, VIC
12-2000

Bachelor of Arts - Arts

University of Melbourne
Parkville, VIC
04-1998

Bachelor of Economics

Monash University
Melbourne, VIC
04-1991

Skills

  • Customer relationship management and customer conflict resolution management
  • Customer oversight and database management
  • Ability to liaise with a wide and diverse range of individuals, both internally and externally, to the organization
  • Ability to work under pressure and meet time constraints
  • Ability to research, investigate, and analyze information
  • Excellent written and verbal communication skills
  • Ability to coach and mentor junior staff members
  • Attention to detail is essential to ensure the accuracy of information
  • Sound negotiation skills
  • Focused, task-oriented, and able to work autonomously and under pressure
  • Enjoy working in a team environment, fostering positive and respectful relationships with colleagues
  • Proficient in the Microsoft suite of products and customer database management

Certification

  • 2003 AFMA ACcredited Individual
  • 1998 Commercial Credit Program
  • 1996 Core Accounting Program for Bankers
  • 1991 Negotiating to win

References

References available upon request.

Timeline

Sales Consultant

SleepMaker
06.2022 - Current

Sales Representative

HLP Controls
02.2013 - 06.2016

Classified Sales Executive

Kidspot Pty Ltd
09.2009 - 10.2010

Business Development Manager

BankWest
06.2000 - 02.2009

Commercial Banker

Bank West
08.1997 - 05.2000

Credit Analyst

Westpac Banking Corporation
05.1995 - 07.1997

Graduate Trainee / Managers Assistant Retail Banki

Westpac Banking Corporation
02.1991 - 04.1995
  • 2003 AFMA ACcredited Individual
  • 1998 Commercial Credit Program
  • 1996 Core Accounting Program for Bankers
  • 1991 Negotiating to win

Graduate Diploma Marketing(Distinction)

RMIT University

Bachelor of Arts - Arts

University of Melbourne

Bachelor of Economics

Monash University
Sophie Bletsos