Sophie Bowden
Bourke,NSW
Summary
Highly communicative individual identifies issues and work with families about the best decisions regarding course of action. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Protection and OOHC Aboriginal Caseworker
Department Of Communities And Justice
Bourke, NSW
02.2023 - 08.2023
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Advocated for client rights and represented client interests at administrative hearings.
Bar Gaming Attendant
Bourke Bowling Club
01.2021 - 12.2021
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Retail Assistant
Bourke Home Hardware
06.2016 - 08.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bar Attendant
The Northy Back O' Bourke Hotel
10.2022 - 02.2023
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Field Placement Student
Department Of Communities And Justice
03.2022 - 07.2022
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Education
Bachelor of Social Work - Social Work
University of New England
Armidale, NSW06.2024
High School Diploma -
St Scholastica's College
Glebe, NSW12.2019
Skills
- Employment Law
- Adult Education
- Community Reintegration
- Child Placement Assessments
- Child Abuse and Neglect Identification
- Logical Reasoning
- Victim Assistance
- Client Interactions
- Patient-Centred Care
- Client Engagement
- Government Agency Guidelines
- Crisis Situations
Certification
Current NSW Drivers Licence
Boat Licence
White Card Certificate
First Aid Certificate
CPR qualification
Responsible Service of Alcohol Certificate
Responsible Conduct of Gaming Certificate
Working with Children Check (Paid)
Timeline
Child Protection and OOHC Aboriginal Caseworker
Department Of Communities And Justice
02.2023 - 08.2023
Bar Attendant
The Northy Back O' Bourke Hotel
10.2022 - 02.2023
Field Placement Student
Department Of Communities And Justice
03.2022 - 07.2022
Bar Gaming Attendant
Bourke Bowling Club
01.2021 - 12.2021
Retail Assistant
Bourke Home Hardware
06.2016 - 08.2023
Bachelor of Social Work - Social Work
University of New England
High School Diploma -
St Scholastica's College