Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Buzzo

Business Development/Operations Manager
Melbourne

Summary

Experienced hospitality professional with over 15 years in managing hotels, bars and event venues, bringing strong expertise in operational leadership, staff management, and financial performance. Skilled in maintaining compliance with licensing regulations, ensuring a safe and professional environment, and delivering high-quality settings. Recognized for building motivated teams, optimizing revenue, and adapting to the unique demands of entertainment-focused venues.

Overview

2026
2026
years of professional experience

Work History

Hotel Owner/Manager

GV Hotel
2023 - Current


  • Set individual targets, and communicate clearly and effectively with team members to ensure the forward progress of the hotel.
  • · Determine inventory levels, anticipating needed supplies, placing and expediting orders, and verifying the receipt of supplies.
  • Carried out new hire inductions, regular performance evaluations, and statutory training as required by company policies and procedures.
  • Maintaining hotel inventory in allocated areas, ensuring adequate stock is ready, ranging from motel linen laundering to function and conference equipment.
  • Planned and implemented strategies and procedures to ensure the smooth and efficient running of functions and events.
  • Empowered the team to handle all guest feedback, both positive and negative, while actively investigating any reported complaints.
  • Motivate staff, build and maintain morale, and maintain core values and standards
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Enhanced team productivity through effective scheduling and task delegation.

Business Development Manager - Aesthetician

Studio Skin & Body
2020 - Current


  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Develop a schedule for clinic maintenance, while also contracting for, and supervising all maintenance activities to ensure practice medical standards are met.
  • Creating and executing marketing strategies to enhance performance during down periods, to enable top performance.
  • Enforce compliance with legislation and regulations, health and safety measures, procedures, and clinic operational standards.
  • Set individual targets and communicate clearly and effectively with team members to ensure forward progress of the clinic's goals by open staff communication, one-on-ones, and team building.
  • Motivate staff, build and maintain morale, and maintain core values and standards, enabling a harmonious work culture.
  • Sourcing and collaborating with peers to formulate and implement compelling marketing strategies to increase new client acquisition and clinic revenue.
  • Generated new business with marketing initiatives and strategic plans.

Hotel Owner/Manager

Overlander Hotel
2005 - 2020


  • Enforce compliance with AHA, VGCLR and government regulations, and ensure operational standards are met.
  • Perform a wide range of human resources functions, such as maintaining personnel records, hiring, orientation, education, evaluating, disciplining, and discharging staff
  • Set individual targets, and communicate clearly and effectively with team members to ensure the forward progress of the clinic's goals.
  • Motivate staff, build and maintain morale, and maintain core values and standards.
  • Maintaining hotel inventory in all areas, ensuring adequate stock is ready, ranging from motel linen laundering to function and conference equipment.
  • Determine inventory levels, anticipate needed supplies, place and expedite orders, and verify the receipt of supplies.
  • Collaborate to manage, formulate, and implement compelling marketing strategies to increase customer traffic, visitation rate, and hotel revenue.
  • Develop a schedule for hotel maintenance, while also contracting for, and supervising all maintenance activities to ensure food and safety standards are met.
  • Planned and implemented strategies and procedures to ensure the smooth and efficient running of functions and events.
  • Prepared, checked, and monitored event expenses and staff rosters to ensure they were in line with set budgets while meeting the service needs.
  • Carried out new hire inductions, regular performance evaluations, and statutory training as required by company policies and procedures.
  • Empowered the team to handle all guest feedback, both positive and negative, while actively investigating any reported complaints.
  • Purchased and ordered departmental supplies, carried out regular stock takes and actioned any discrepancies.

Education

RSA -

Elearning
Online
04.2001 -

RSG -

VGCCC
Melbourne, Australia
04.2001 -

Diploma Beauty - Aesthetics And Laser

AABT
Sydney NSW
04.2001 -

Bachelor of Social Work - Social Work

Charles Sturt University
Wagga Wagga, Australia
04.2001 -

Certificate IV Hospitality - Hospitality

Holmesglen Institute of TAFE
Melbourne, VIC
04.2001 -

Skills

Operation Management: Successfully managed a hotel bar and restaurant, overseeing rostering, stock control, and license compliance

Team Leadership: Recruited, trained, and supervised teams of 50 staff to improve service standards

Financial Results: Implementing cost control strategies that reduced expenses and increased profit margins

Events Management: Coordinated and executed smal to large-scale functions (up to 300 guests), ensuring flawless delivery and repeat bookings

Customer Experience: Developed VIP service programs that increased high-spend clientele and improved customer retention

Compliance & Safety: Knowledge of licensing laws, RSA, workplace safety, and security protocols

Timeline

RSA -

Elearning
04.2001 -

RSG -

VGCCC
04.2001 -

Diploma Beauty - Aesthetics And Laser

AABT
04.2001 -

Bachelor of Social Work - Social Work

Charles Sturt University
04.2001 -

Certificate IV Hospitality - Hospitality

Holmesglen Institute of TAFE
04.2001 -

Hotel Owner/Manager

GV Hotel
2023 - Current

Business Development Manager - Aesthetician

Studio Skin & Body
2020 - Current

Hotel Owner/Manager

Overlander Hotel
2005 - 2020

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Sophie BuzzoBusiness Development/Operations Manager