Summary
Overview
Work History
Education
Skills
Details
References
Timeline
Generic

Sophie Clarke

Adelaide,SA

Summary

I am a highly motivated and focused barista with over 10 years of experience in the food and drink service industry. I am an experienced customer service professional adept at utilising knowledge of both the coffee industry and customer service industry to successfully manage operations and create pleasing experiences. I am accustomed to adhering to company standards and treating all customers and team members with kindness and hospitality. I pride myself on being an adaptive team player with a passion for good coffee, food, and satisfied customers.

Overview

10
10
years of professional experience

Work History

Supervisor and Lead Barista

Bean and Bickie Co
Adelaide, SA
07.2023 - 02.2024
  • Resolved customer complaints in a professional manner.
  • Placed orders with suppliers to replenish stock levels when necessary.
  • Supervised a team of 10 front-of-house staff to ensure quality customer service.
  • Dialed in, weighed and adjusted coffee grinder
  • Main barista

Bartender

Little Caravan Bar
Adelaide, SA
02.2022 - 02.2024
  • Bartending for weddings and corporate events

Bartender/Barista

Scoop and Tap
Adelaide
04.2021 - 04.2022
  • Independently worked as a barista for weddings with over 150+ guests
  • Weighed, dialed in and adjusted coffee grinder
  • Independently worked as a bartender serving beverages such as specialty cocktails
  • Experience in serving gelato for over 150+ guests
  • Experience in working corporate events in Myer centre, Westfield and other independent businesses to promote their store with gelato, coffee and mocktails

Lead Barista

Holy Addiction
Adelaide, SA
01.2020 - 04.2021
  • Responsible for working independently in a coffee cart at Adelaide University serving hundreds of students per day

Checkout Clerk

IGA
Alice Springs
06.2019 - 06.2020
  • Responsible for cash handling
  • Stock
  • Responsible for counting the till and closing the store

Barista

Whisk Away
Whyalla, SA
01.2017 - 01.2019
  • Responsible for opening and closing the store
  • Maintaining a clean working environment
  • Safe food handling
  • Cash handling
  • Mentoring new employees and teaching coffee machine procedures

Barista + Crew Trainer

Mcdonald's Whyalla
Whyalla
01.2014 - 01.2018
  • Training and mentoring new employees on store procedures
  • Representing my workplace as a leader
  • Cash handling
  • Safe food handling
  • Working independently on shift as a barista, opening and closing the café
  • Maintaining a clean workspace
  • Responsible for fast, efficient, and outstanding customer service
  • Consistently recognised for outstanding work and leadership skills.

Education

Bachelor of Psychological Science - Psychology

The University of Adelaide
Adelaide
12-2023

High School Diploma -

Edward John Eyre High School Whyalla
01.2017

Skills

  • Excellent customer service skills
  • Leadership skills
  • Interpersonal communication skills
  • Knowledge of coffee procedures including dialing in, weighing and adjusting grinder
  • Ability to work independently and apart of a team
  • Friendly and outgoing attitude
  • Inventory management
  • Multitasking skills
  • RSA

Details

0468 621 794, Sophie_Camwell1@hotmail.com

References

  • Elpida Vlachoulis, Whisk Away, 0487 446 635
  • Rachal Willis, Bean and Bickie, 0434 466 339
  • Stephanie Copson, Little Caravan Bar, 0433 552 174

Timeline

Supervisor and Lead Barista

Bean and Bickie Co
07.2023 - 02.2024

Bartender

Little Caravan Bar
02.2022 - 02.2024

Bartender/Barista

Scoop and Tap
04.2021 - 04.2022

Lead Barista

Holy Addiction
01.2020 - 04.2021

Checkout Clerk

IGA
06.2019 - 06.2020

Barista

Whisk Away
01.2017 - 01.2019

Barista + Crew Trainer

Mcdonald's Whyalla
01.2014 - 01.2018

Bachelor of Psychological Science - Psychology

The University of Adelaide

High School Diploma -

Edward John Eyre High School Whyalla

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Sophie Clarke