Sophie Christofferson

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Maximized performance by monitoring daily activities and mentoring team members.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Thoughtfully planned and carried out engaging and informative meetings updating employees on new systems and procedures
• Assisted in the interviewing, recruitment and onboarding of new employees
• Created and implemented training systems, procedures and resources
• Regularly monitored and updated skills and training in existing employees
• Led intensive one-on-one training and supervision of new employees until competency was achieved (FOH)
• Participated in regular management meetings and training
• Collaborated with other managers and Area Directors to ensure smooth operations of business and monitor progress in individual and collective KPI's

• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
• Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
• Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
• Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
• Handled challenging behavioural issues using appropriate discipline strategies and proactive communication with parents.

- Developed experience and skills in all areas of business operations including Head Chef, Head Barista, Head Waiter, Admin/Event Coordination and Management

- Strategically planned and organized staff breaks and shift changes

- Delegated tasks to ensure maximum efficiency and balanced workloads

- Led and motivated high performing teams to reach goals

- Supported staff through day to day operations and monitored physical, mental and emotional wellbeing