Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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Sophie Collins

Sophie Collins

Avalon,NSW

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Beach Dentist
Newport
10.2022 - 04.2025
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled sensitive information in a confidential manner.

BUSINESS OWNER

The Dried Flower Bar
01.2019 - 06.2023
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organisation.
  • Negotiated contracts with vendors for supplies and services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Set pricing structures according to market analytics and emerging trends.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.

FRONT DESK COORDINATOR

Smart Smile Orthodontics
Ocean Shores
05.2021 - 10.2022
  • Assisted with scheduling shifts for front desk staff members according to business needs.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Trained new employees on proper use of software applications related to front desk operations.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.

FRONT DESK COORDINATOR

North Sydney Dental Practice
01.2018 - 01.2020
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.

Education

HSC - Customer service, Visual Arts, English, PDHPD, Hospitality & Cert 2 in child services

Freshwater Senior Campus
01.2016

Certified Yoga Instructor - Hatha yoga

The Practice Bali

Skills

  • Customer service
  • Buying and ordering stock
  • Profit and loss tracking
  • Social media platform maintenance
  • Website maintenance
  • Sales
  • Problem solving
  • Creativity
  • Teamwork
  • Administrative support
  • Appointment scheduling
  • Schedule management
  • Confidential information handling
  • Database management
  • Payment processing

References

  • Kylee Sherrat: 0484 106 853
  • Ellie King: 0438 483 847
  • Carina Ferreira: 0449 221 705

Affiliations

  • Yoga
  • Hiking
  • Animal lover
  • Ceramics
  • Traveling
  • Thift shopping

Timeline

Front Desk Receptionist

Beach Dentist
10.2022 - 04.2025

FRONT DESK COORDINATOR

Smart Smile Orthodontics
05.2021 - 10.2022

BUSINESS OWNER

The Dried Flower Bar
01.2019 - 06.2023

FRONT DESK COORDINATOR

North Sydney Dental Practice
01.2018 - 01.2020

HSC - Customer service, Visual Arts, English, PDHPD, Hospitality & Cert 2 in child services

Freshwater Senior Campus

Certified Yoga Instructor - Hatha yoga

The Practice Bali

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Sophie Collins