Sophie Conci
MELBOURNE,VIC
Summary
Dynamic professional with extensive experience as a Claims Manager at Insurance Australia Group, excelling in claims assessment and compliance management. Proven track record in resolving complex issues and enhancing customer relationships. Adept at team leadership and training development, driving operational success and client satisfaction in fast-paced environments.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Claims Manager
Insurance Australia Group
Melbourne , VIC
01.2025 - Current
- Reviewed and assessed claims documentation for accuracy and completeness.
- Managed claims process and ensured compliance with company policies.
- Collaborated with stakeholders to resolve complex claim issues effectively.
- Facilitated communication between clients and internal departments regarding claims.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
Hairdresser salon owner
Conci hair studio
Melbourne , VIC
05.2017 - 05.2020
- Managed daily salon operations and team scheduling effectively.
- Developed and implemented marketing strategies to attract new clients.
- Provided exceptional customer service and built strong client relationships.
- Provided exceptional hair cutting and styling services to diverse clientele.
- Consulted with clients to determine their hair care needs and preferences.
- Trained staff on salon techniques, client interaction, and product knowledge.
- Maintained cleanliness and organization of salon tools and workstations.
- Ensured compliance with health and safety regulations in the salon environment.
- Coordinated special events and promotions to enhance client engagement.
Education
Certificate - Disability Support Co Ordinator
International College of Victoria
Melbourne , VIC 12.2023 - 07.2024
Thomastown Secondary College
Melbourne , VICSkills
- Claims assessment
- Claims processing
- Compliance management
- Insurance regulations
- Customer relationship management
- Team leadership
- Team management
- Staff training
- Effective communication
- Problem solving
- Conflict resolution
- Time management
Timeline
Claims Manager
Insurance Australia Group
01.2025 - Current
Certificate - Disability Support Co Ordinator
International College of Victoria
12.2023 - 07.2024
Hairdresser salon owner
Conci hair studio
05.2017 - 05.2020
Thomastown Secondary College