Sophie Connor
Mount Helen,VIC
Summary
Dedicated professional, my skills include tenancy management experience, program management, Diploma of Community Service, Experience working with venerable people at risk, fostering relationships. Demonstrated success in managing multiple tasks while meeting tight deadlines and targets. Proficient in communication leading to effective problem-solving and tangible outcomes. Focused on contributing positively to organisational goals and supporting members of our community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housing Program Specialist
BCYF/ Meli
Geelong, VIC
03.2022 - Current
- Conducted client intakes and assessments for young people aged 16-21 in OOHC.
- Facilitated stakeholder meetings with DFFH and CP to enhance collaborative client support.
- Attended monthly alliance meetings to promote effective communication among stakeholders.
- Implemented transition plans to ensure smooth program progression.
- Managed program safety and compliance, maintaining regulatory standards.
- Oversaw tenancy agreements and represented cases at VCAT.
- Expanded housing options through networking with real estate agents and property owners.
- Supervised case managers and volunteers to ensure high-quality program delivery.
Helper/ Personal Care Assistant
Five Good Friends, Duties include but not limited
07.2021 - 03.2022
- Diary/appointment management
- Liaising with clients and third parties
- Management of workflow and scheduling appointments
- Billing and time sheet management
- Providing companionship
- Domestic Assistance, Medication supervision, Personal Care Assistance, Driving and community access, Food handling and preparation
- Advocacy
- Complying with current government regulations and COVID 19 procedures Including use of PPE
- Keeping up to date with current legislation requirements
- Reporting
- Reading client care plan
- NDIS Approved Provider
- Covid 19 Vaccinations x 3
Personal Assistant
Mulcahy & Co
05.2017 - 12.2018
- Duties include but not limited to:
- Diary/appointment management
- Management of workflow
- Billing and time sheet management
- Mail, phone call and email and management
- Attending Zoom meetings
- Answering and filtering phone calls for partner
- Speaking with customers and third parties and responding to queries on behalf or Partner
- Responding to and actioning emails on behalf of Partner
- Managing calendar and booking meetings on behalf of Partner
- Preparing client documents and letters
- Arranging functions and bookings for events
- Regular Skype meetings with overseas administration assistants
- Covering front of house reception when required
- Running errands when required
- Debtor management, including payment arrangements and debit collection Employment.
Property Manager
Doepel Lilley & Taylor
Ballarat , VIC
09.2011 - 03.2017
- Duties include but not limited to:
- Banking/Receipting/Generating Reports, Trust accounting and reconciliation
- Covering front reception when needed Answering phones and taking messages/ screening calls
- Extensive diary and calendar management
- Conducting rental appraisals for prospective landlords
- Negotiating fees and charges
- Preparing legal documents
- Building relationships and Networking
- Conducting detailed ingoing and outgoing inspection reports
- Conducting open for inspections to show through prospective tenants
- Conducting general property routine inspection
- Arrange repairs and maintenance for rental properties
- To mediate between landlords and tenants
- Dispute resolution
- Prepare for and attend VCAT hearings for case resolutions
- Liaising with prospective landlords, prospective tenants, current landlord and current tenants, third parties such as solicitors, trades people, insurance companies etc
- Telecommunications
- Troubleshooting with clients via phone and email
- Providing technical advice for some maintenance issues
- Providing emergency assistance to clients in high pressure situations
- Using external technologies to provide services
- Completing extremely detailed case notes/ data entry
- Marketing/Advertising
- Internet/Social Media/Paper
- Ability to meet strict deadlines and time frames
- Arranging appointments
- Conducting Training Sessions as required.
Customer Service Assistant
Mondial Assistance Roadside Assistance, Duties include but not limited
02.2009 - 01.2011
- Providing service to customers for the following brands: Bentley, Rolls Royce, BMW, Mercedes, Iveco, Hino
- Liaising with dealers, providers and external stakeholders
- Telecommunications & Data Entry
- Troubleshooting with clients via phone / Providing technical advice for car break downs
- Coordinating services
- Ability to liaise with wide variety of professional services and clientele
- Using external technologies to troubleshoot and provide a streamline, quick service to provide quality service
- Signing up new customers and renewal policies
- Completing detail case note histories for clients and providers
- Third party work for Department of Veteran Affairs Arranging home front services (Liaising with elderly clients and organizing safe home services such as hand rails etc).
Education
GED - Property Management
Property Management Agents Representative
VIC No Degree - Presenting With Confidence
Bell Training Group
VIC No Degree - Facilitating Reflective Practice
Berry Street
VIC GED - Family And Community Services
Kirana College - Diploma of Community Services
VICMental Health First Aid -
Be More Mindful
Geelong05.2022
Skills
- Interpersonal communication
- Relationship management
- Proactive support
- Empathy and engagement
- Assertiveness and professionalism
- Team collaboration
- Reliability and integrity
- Work ethic
- Adaptability and flexibility
- Challenge acceptance
- Quick learning
- Computer proficiency
Certification
2012 Real Estate Agents Representative Certificate 3 2021 – Community Services Diploma
Timeline
Housing Program Specialist
BCYF/ Meli
03.2022 - Current
Helper/ Personal Care Assistant
Five Good Friends, Duties include but not limited
07.2021 - 03.2022
Personal Assistant
Mulcahy & Co
05.2017 - 12.2018
Property Manager
Doepel Lilley & Taylor
09.2011 - 03.2017
Customer Service Assistant
Mondial Assistance Roadside Assistance, Duties include but not limited
02.2009 - 01.2011
Mental Health First Aid -
Be More Mindful
GED - Property Management
Property Management Agents Representative
No Degree - Presenting With Confidence
Bell Training Group
No Degree - Facilitating Reflective Practice
Berry Street
GED - Family And Community Services
Kirana College - Diploma of Community Services