Sophie Cooley

• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Completed patient referrals to other medical specialists.
• Completed clerical duties and tasks for clinic administration.
• Managed over 50 customer calls per day.

• Responsible for maintaining smooth running and operation of all front desk activities in busy medical practise
• Experience with Medical Director and prac soft software's
• Explaining practise procedures to new patients
• Answer patient inquiries and handling patient emergencies
• Faxing and Scanning patients' documents
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.

• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email or in-person to provide information.
• Answered questions from customers regarding plumbing materials and products.
• Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
• Handled complaints and questions, and re-directed calls to other team members.
• Booking appointments and rescheduling of appointments.

• Preparing fortnightly rosters
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Cleaned, closed and secured store at end of shift.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Informed customers of current store promotions to encourage additional sales purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Received first aid and cardiopulmonary resuscitation