Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Crimin

Summary

Energetic and hard-working individual offering more than 7 years of experience in hospitality and tourism industries. Expert at providing valuable service to clients and tourists. Outgoing personality with exceptional problem-solving skills and an understanding of the importance of fantastic customer service. Consistently achieving and exceeding positive feedback goals.

Overview

7
7
years of professional experience

Work History

Tour Operations Manager

Fraser Dingo 4WD Adventures
06.2023 - 07.2023
  • Maintained a clean and comfortable environment in the tour accommodation by thoroughly cleaning the house multiple times a week and keeping it pristine.
  • Honed my cooking and catering skills by cooking breakfast, lunch, and dinner for 20 people every day.
  • Built personal relationships with guests to promote positive experiences.

Hotel All Rounder

The Birchip Hotel
01.2023 - 04.2023
  • Working in a team of two, we solely managed the day-to-day running of The Birchip Hotel.
  • Responsibilities included housekeeping, bartending, kitchen porting, and waitressing.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Waitress & Bartender

Selective Personnel
03.2016 - 09.2022
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Education

Law

University of Glasgow
Glasgow, Scotland
06.2022

Skills

  • Active Listening
  • Customer Service
  • Creative Solutions
  • Food Service Operations
  • Staff Training
  • Special Events

Timeline

Tour Operations Manager

Fraser Dingo 4WD Adventures
06.2023 - 07.2023

Hotel All Rounder

The Birchip Hotel
01.2023 - 04.2023

Waitress & Bartender

Selective Personnel
03.2016 - 09.2022

Law

University of Glasgow

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Sophie Crimin