Sophie Cross
Sydney
Summary
Outgoing and friendly barista with excellent customer service skills. Experience in processing payments, handling food and meeting customer demands with an upbeat and positive attitude. Strong knowledge of coffee production and preparation. A fast learner, that can adapt to individual cafe policies and procedures. A flexible team player with the ability to work confidently as a team and individually to ensure that business needs are met to a high standard.
Overview
6
6
years of professional experience
Work History
Barista
Scarborough Markets
11.2024 - 11.2024
- Provided support during events and busy periods as a barista.
- Greeted customers and provided quick and efficient service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Served coffee, tea and other non-alcoholic drinks.
- Operated espresso machines and prepared specialty drinks such as cappuccinos, lattes and mochas.
Bartender /Coffee Barista
Hall & Woodhouse
04.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties of the bar, ensuring the bar was maintained and stocked for each shift.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a positive, professional attitude even during high-pressure situations.
Applications Experience Advisor
Motability Operations
07.2023 - 05.2024
- Responsible for taking inbound calls and providing excellent customer service with a customer focused attitude.
- Communication with customers, car dealers and stakeholders to ensure the scheme runs effectively so both customer and business needs are met.
- Ability to problem solve with strong communication skills both verbal and written.
- Managed time efficiently and independently whilst meeting KPI's and call quality targets.
Pharmacy Dispenser
ASDA pharmacy / Old School pharmacy
10.2018 - 07.2023
- Provide efficient and accurate dispensing of medication to patients, ensuring they’re filled correctly
- Support patient queries about medications and assist with over-the-counter sales
- Uphold high levels of customer service and excellent communication at all times in order to assist patients
- Working in a multidisciplinary team of pharmacists and pharmacy assistants, as well as regular contact with local GP practices, to ensure efficiency for patients
- Knowledge obtained from my degree and previous work experience abroad has assisted me with using this knowledge in practice
- GPhC accredited Medical Counter Assistant (MCA) course
- NVQ level 2 Dispensing Assistant Course
Sales Assistant & Bartender
Box Steam Brewery
06.2021 - 09.2021
- Responsible for greeting customers in-store and assisting with questions about the brewery's products.
- Communicating with customers to ensure orders and requests were processed accordingly.
- Used sales management software to process orders and maintain a record of sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Operated and maintained the brewery's tap room/ bar.
- Served high customer volumes during special events, nights, and weekends.
Barista
Starbucks
06.2018 - 07.2019
- Provided a warm and welcoming atmosphere by greeting customers and efficiently taking their order.
- Supporting with opening and closing the store, maintaining a clean and organise workspace and restocking supplies as needed throughout the day.
- Prepare and serve a variety of hot and cold drinks, including specialty drinks according to company standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both drive through and cafe orders during busy periods.
Education
Extended Diploma - Health Science
Bath College
GCSE'S - grades A-C
Melksham Oak Community School
90 credit Diploma - Health and Social care
Bath College
Bachelor of Science - Biomedical Science Advances in Physiology
Cardiff University
Cardiff09-2023
Skills
- Customer Service
- Friendly and outgoing
- Time management
- Team player
- Opening and closing duties
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
Timeline
Barista
Scarborough Markets
11.2024 - 11.2024
Bartender /Coffee Barista
Hall & Woodhouse
04.2024 - 10.2024
Applications Experience Advisor
Motability Operations
07.2023 - 05.2024
Sales Assistant & Bartender
Box Steam Brewery
06.2021 - 09.2021
Pharmacy Dispenser
ASDA pharmacy / Old School pharmacy
10.2018 - 07.2023
Barista
Starbucks
06.2018 - 07.2019
Extended Diploma - Health Science
Bath College
GCSE'S - grades A-C
Melksham Oak Community School
90 credit Diploma - Health and Social care
Bath College
Bachelor of Science - Biomedical Science Advances in Physiology
Cardiff University
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