Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Daulby

Sydney

Summary

A confident and coherent Human Resources professional who can work effectively within a team and independently. Ability to work within fast-paced environments and work well under pressure, with understanding of the importance of prioritisation. Proactive, reliable and enjoys being a mentor, showing great enthusiasm when in the position to train others. Knowledge of key HR policies and processes including absence management, flexible working, parental processes, benefits and payroll administration. Confident using systems such as SAP, Workday, ServiceNow, Workday and Microsoft Office.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Learning & Development Coordinator

New South Wales Parliament
02.2025 - Current
  • Use of SAP to create/close purchase orders, goods receipt and process invoices for payment.
  • Management of the team inbox and answering queries via the internal email system.
  • Set up and support for in-house and virtual training sessions.
  • Set up and support monthly induction sessions.
  • Stakeholder engagement for training sessions.
  • Team monthly reporting and ad-hoc reporting.
  • Running internal programs for employees: Day in Our Shoes.
  • Process improvements, projects and creation of process guides.

People Experience Administrator

Sony Interactive Entertainment Europe
08.2022 - 11.2024
  • Assisted with running all service activities in line with appropriate service cycles.
  • Payroll administration and support, including: calculating payments owed when terminated, arranging credit transfers, ensuring any overpayments are repaid and logged correctly, direct support to the payroll team and usage of SAP and Chris21.
  • Benefits support and administration, including: arrangement of games allocation codes across EMEA/APAC & monthly long service awards.
  • Use of Workday, ServiceNow, Greenhouse and other HR systems to deliver HR transactions and respond to queries within agreed SLA’s.
  • Projects and process improvements such as leading and implementing a new offboarding process including an offline payroll system for ex-employees to access payroll information.
  • Forming and maintaining HR records including uploading new starters, salary changes, role changes and terminations.
  • Initial point of contact for all staff across the UK and other countries within the EMEA region, ensuring a high-quality and proactive service throughout.
  • Strong relationships built across the company and wider studios.
  • End-to-end employee life cycle administration tasks, including: onboarding, right to work checks, inductions and exit interviews.
  • Preparation of HR documentation such as offer letters, contracts of employment, change to terms and conditions, probation and references, and ensuring that this is filed away appropriately and in line with data protection requirements.
  • Management of for HR inbox and case management system, escalating queries when appropriate.
  • Management of family leave and flexible working requests.
  • Note taking and supporting HR Consultants.
  • Reporting and metrics.
  • Raising/creating purchase orders and invoice processing.
  • Exit interviews.
  • Initiation of Visa applications, supporting immigration lawyers and relocation support.

HR Senior Assistant

BDO LLP UK
03.2022 - 08.2022
  • Scheduling and carrying out online and video right to work checks for new starters.
  • Use of recruitment software Workday: creation of employee profiles and uploading relevant documents to employee profiles.
  • Creating and issuing offer letters, employment contracts, addendums and references.
  • Use of tracker systems to ensure that all relevant documents are issued within their SLA time.
  • Initiation of employment screenings using the Vero platform and following the process through to ensure correct documents are uploaded and any discrepancies are raised and/or resolved to ensure the recruitment process can continue.
  • Team leader support: managing the team, allocating the workload appropriately between the team and being a point of contact and support.
  • Managing weekly and monthly reporting tasks.
  • Working closely with recruiters.
  • Managing stakeholder needs appropriately.
  • Management of the HR inbox daily, responding to queries and directing queries to the relevant departments. Filing away emails and documents appropriately.
  • Recruitment support: interviewing candidates, reviewing CV’s and note taking.

HR Assistant

AdviserPlus
03.2020 - 03.2022
  • Supported and coached line managers with daily ER issues such as absence management, attendance improvement, family matters, flexible working and sensitive people issues such as mental health.
  • Managing and prioritising a high case load between 200-250 cases at one time.
  • Telephony skills: inbound and outbound calling on a busy line supporting Barclays line managers.
  • Use of internal case and call management systems to capture, track and review all necessary case activity and documents.
  • Security checking to prevent data breaches.
  • Escalation of complex, risky and sensitive cases to senior colleagues and the complex case team.
  • Ability to communicate well with third parties and stakeholders such as conduct management and occupational health services.
  • Experience in mentoring colleagues and being a buddy to new starters, delivering presentations and topic sessions.
  • Topic champion for absence management.
  • Part of the project team to create a virtual new starter pack that new starters can access before their first day.
  • Ad-hoc monthly SLA reporting.
  • Administration skills: document reviewing, note-taking and inputting case activity information.

Education

BA (Hons) - Events Management

Liverpool John Moores University
07.2017

Skills

  • Microsoft office
  • Payroll & benefits administration
  • Coaching & mentoring
  • Data analysis & reporting
  • HRIS expertise
  • HR recordkeeping
  • Process improvements
  • Employee onboarding & offboarding

Certification

CIPD Level 3 Diploma

Timeline

Learning & Development Coordinator

New South Wales Parliament
02.2025 - Current

People Experience Administrator

Sony Interactive Entertainment Europe
08.2022 - 11.2024

HR Senior Assistant

BDO LLP UK
03.2022 - 08.2022

HR Assistant

AdviserPlus
03.2020 - 03.2022

BA (Hons) - Events Management

Liverpool John Moores University

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Sophie Daulby