Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Sophie Day

Forest Lake,QLD

Summary

Customer-oriented Bartender offering 2 year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Stanny Brewhouse
Stanthorpe, QLD
01.2024 - 03.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Poured wine, beer and cocktails for patrons.

Bartender/Waitress

Ballandean Tavern
Ballandean, QLD
01.2021 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Operated dishwashers to sanitize dishes and silverware.
  • Followed all health code guidelines when handling food items.
  • Restocked condiments on tables throughout restaurant dining room.
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Transported trash to dumpster, properly disposing of expired food items.

Education

Bachelor of Psychological Science/Bachelor of Criminology And Criminal Justice -

Griffith University
Mount Gravatt, QLD
11-2028

High School Diploma -

St Joseph's School
Stanthorpe, QLD
11-2023

Skills

  • Outstanding Customer Service
  • Customer Service
  • Handling Difficult Customers
  • Clear And Effective Communication
  • Beverage Preparation
  • Responsible Alcohol Service
  • Maintaining A Clean Bar
  • Point Of Sale Systems
  • Food Running
  • Courteous

Certification

  • Current RSA
  • Current RSG

Accomplishments

  • I was an Apple and Grape Young Ambassador for the 2024 Stanthorpe Apple and Grape Harvest Festival which involved fundraising, learning local knowledge and engaging in the community. At the end of the experience I won Ambassador's Choice for extensive personal growth.

References

  • Former boss - Naomi Day from the Ballandean Tavern (0400 597 436)
  • Former boss- Kim Gaffney from the Stanny Brewhouse (0402 892 903)
  • Former Apple and Grape Coordinator - Samantha Wantling (attached)
  • Former coworker - Lorraine Bates (Viewed below)

To whom it may concern,

My name is Lorraine Bates ,I’m a close family friend and I have known Sophie Day for her whole life.

In the last 5 years I’ve had the pleasure of working along side Sophie at the Ballandean Tavern, as a barmaid and also working in the kitchen, her qualities in the workplace are outstanding, Sophie is a highly trustworthy and a motivated worker, Sophie works well within a team, always willing to learn different aspects of the workplace.

For these reasons I highly recommend Sophie Day for any position, Sophie would be a valuable asset to any organisation fortunate enough to have her on your team.

If you have any queries feel free to contact me.

Sincerely

Lorraine Bates

0402477630

lordarcy00@hotmail.com

Timeline

Bartender

Stanny Brewhouse
01.2024 - 03.2024

Bartender/Waitress

Ballandean Tavern
01.2021 - 12.2023

Bachelor of Psychological Science/Bachelor of Criminology And Criminal Justice -

Griffith University

High School Diploma -

St Joseph's School

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