Sophie Du
Mont Albert,VIC
Summary
Dedicated employee looking for casual/part-time work. Ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to develop more skills, and seeking professional advancement.
Overview
1
1
year of professional experience
Work History
Administrative Staff
Eastern Health (Box Hill Hospital)
Box Hill , VIC
2023.10 - Current
- Patient registration and referral management
- Liaising with clinics and external parties
- Managing patient enquiries
- Managing and completing monthly audits; 90th percentile report
- Email management: from patient SMS, call centre and other sources
Human Resources Director
Members of Chinese-Australian Cultural Community
Clayton , VIC
2023.09 - Current
- Communication and Interpersonal skills
- Recruitment and Talent Acquisition - Screened and reviewed over 120+ applicants during recruitment
- Constructed the interview process, including the schedules, rosters and advertisement
- Training & Development - Identifying training needs, organizing training sessions, and promoting continuous employee learning
- Performance Management - Designing and implementing performance review procedures
- Planned and hosted a networking event for 100+ university students
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
Logistics Team Member
IKEA
Richmond , VIC
2023.01 - 2023.06
- Selected products and items from shelves and pallets for customer orders
- Role consisted of daily customer-facing duties such as order handouts and frequent customer service queries
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
High School Diploma -
The Mac.Robertson Girls' High School
Melbourne, VIC2022-11
Monash University
Clayton, VICXin Jing Shan Chinese Language and Culture School
Skills
- Customer Relations
- Stocking and Replenishing
- Store Opening and Closing
- Cash Drawer Operations
- Data Entry
- Microsoft Office
- Adobe Photoshop
- IPM and EMR
- Working With Children Check
- Talent Acquisition
References
References available upon request.
Timeline
Administrative Staff
Eastern Health (Box Hill Hospital)
2023.10 - Current
Human Resources Director
Members of Chinese-Australian Cultural Community
2023.09 - Current
Logistics Team Member
IKEA
2023.01 - 2023.06
High School Diploma -
The Mac.Robertson Girls' High School
Monash University
Xin Jing Shan Chinese Language and Culture School
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