Sophie Dwyer

I am a Pharmacy Technician graduate with a strong background in customer service, office management, and administrative support. With several years of hands-on experience managing daily operations, coordinating teams, and streamlining office processes, I bring a proactive and organized approach to workplace efficiency.

I adapt quickly to new roles and environments, and I’m committed to continuous learning and growth. My passion for office management is reflected in my ability to lead with clarity, maintain structure, and ensure smooth day-to-day operations. I take pride in building productive work environments that support both team success and exceptional service delivery.

In every role, I strive to exceed expectations by combining strong communication skills, empathy, and effective problem-solving. My primary goal is to provide outstanding support and foster positive, results-driven experiences for both customers and colleagues.

• NVQ Level 2 Diploma
• NVQ Level 3 Advance Diploma
• Diploma in Leadership and Marketing

 Ridgways Chemist - Medicine Counter Assistant/ Pharmacy Assistant / Pharmacy Technician -

June 2013-January 2019

• Assist pharmacists in the preparation and safe dispensing of prescription medications
• Accurately measure, count, label, and package medications for patient use
• Process prescriptions and verify patient details, dosage, and insurance information
• Provide advice and support to customers regarding over-the-counter (OTC) medicines
• Refer customers to the pharmacist for clinical advice or complex symptoms
• Handle customer service inquiries in a professional and empathetic manner
• Maintain accurate patient records in compliance with regulatory standards
• Manage inventory by ordering, receiving, and restocking medications and supplies
• Check for expired stock and ensure dispensary and retail shelves are well-organized
• Assist in compounding and preparing medications under supervision (if trained)
• Promote pharmacy services such as flu vaccinations, blood pressure checks, and smoking cessation programs
• Operate the till, handle payments, and process sales of OTC and prescription items
• Prepare and package prescriptions for final pharmacist check and patient collection
• Help maintain a clean, safe, and compliant pharmacy environment
• Perform general administrative tasks such as filing prescriptions and managing stock records
• Work as part of a team to ensure the smooth daily operation of the pharmacy