Sophie Ebert
Melbourne
Summary
I am a motivated fourth-year university student in my second-to-last year of a Bachelor of Laws at RMIT, dedicated to gaining practical experience in the legal field. A dependable and resourceful worker who is extremely eager to learn and develop my skills
Overview
11
11
years of professional experience
Work History
Customer Support Assistant
Tennis Australia
11.2023 - Current
- Hired as part of the team for the Australian Open, and one of three to be kept on after the event
- Handled inbound calls and email inquiries on tennis-related topics
- Resolved issues efficiently to enhance customer satisfaction
- Collaborated with team members to support customer needs
Pharmacy Assistant
Amcal Pharmacy
01.2018 - 06.2029
- Learnt to deal with change of management through the transition from Amcal to Chemist Warehouse
- Gained insight into expectations from corporate and individual owners
Sales Assistant
FinerRings
02.2023 - 04.2024
- Collaborated closely with a compact team from the pre-opening phase of the Chadstone store
- Conducted daily banking, reorganised displays, and created custom jewellery
- Managed kiosk operations including opening and closing procedures
Stock Filler
Big W
04.2022 - 02.2023
- Pick and pack online orders
- Arranged surplus inventory for streamlined warehouse access
- Assisting new staff in their roles
- Participated in safety team meetings to enhance workplace safety
Dispensary Technician
Good Price Pharmacy
06.2019 - 01.2022
- Worked predominantly in the dispensary within the chemist
- Worked alongside skilled dispense technicians and Pharmacists to enhance my understanding of medications
- Handled daily banking, invoicing, training new staff, and various tasks for smooth shift operations
Education
Bachelor of Laws -
RMIT University
12.2026
Associate Degree in Legal Practice (Paralegal) - Paralegal
RMIT University
11.2023
Year 12 VCE -
Catholic College Wodonga
11.2020
Skills
- Complaint handling
- Self-motivated
- Time management
- Hard working
- Organisation
- Eager to learn
- Organization
- Documentation
- Teamwork
- Customer service
- Problem-solving
Timeline
Customer Support Assistant
Tennis Australia
11.2023 - Current
Sales Assistant
FinerRings
02.2023 - 04.2024
Stock Filler
Big W
04.2022 - 02.2023
Dispensary Technician
Good Price Pharmacy
06.2019 - 01.2022
Pharmacy Assistant
Amcal Pharmacy
01.2018 - 06.2029
Associate Degree in Legal Practice (Paralegal) - Paralegal
RMIT University
Year 12 VCE -
Catholic College Wodonga
Bachelor of Laws -
RMIT University
Similar Profiles
Mollie CahillMollie Cahill
Administrative Assistant at Tennis AustraliaAdministrative Assistant at Tennis Australia
Tsz Hei YipTsz Hei Yip
Customer Experience Ambassador at Tennis AustraliaCustomer Experience Ambassador at Tennis Australia
Leo HemmingLeo Hemming
Australian Open Ball Kid at Tennis AustraliaAustralian Open Ball Kid at Tennis Australia
ELLA CAHILLELLA CAHILL
Aerobics Coach at Our Lady of Mercy CollegeAerobics Coach at Our Lady of Mercy College
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO