Sophie Ebert
Melbourne
Summary
I am a motivated fourth-year university student in my second-to-last year of a Bachelor of Laws at RMIT, dedicated to gaining practical experience in the legal field. A dependable and resourceful worker who is extremely eager to learn and develop my skills
Overview
11
11
years of professional experience
Work History
Customer Support Assistant
Tennis Australia
11.2023 - Current
- Hired as part of the team for the Australian Open, and one of three to be kept on after the event
- Handled inbound calls and email inquiries on tennis-related topics
- Resolved issues efficiently to enhance customer satisfaction
- Collaborated with team members to support customer needs
Pharmacy Assistant
Amcal Pharmacy
01.2018 - 06.2029
- Learnt to deal with change of management through the transition from Amcal to Chemist Warehouse
- Gained insight into expectations from corporate and individual owners
Sales Assistant
FinerRings
02.2023 - 04.2024
- Collaborated closely with a compact team from the pre-opening phase of the Chadstone store
- Conducted daily banking, reorganised displays, and created custom jewellery
- Managed kiosk operations including opening and closing procedures
Stock Filler
Big W
04.2022 - 02.2023
- Pick and pack online orders
- Arranged surplus inventory for streamlined warehouse access
- Assisting new staff in their roles
- Participated in safety team meetings to enhance workplace safety
Dispensary Technician
Good Price Pharmacy
06.2019 - 01.2022
- Worked predominantly in the dispensary within the chemist
- Worked alongside skilled dispense technicians and Pharmacists to enhance my understanding of medications
- Handled daily banking, invoicing, training new staff, and various tasks for smooth shift operations
Education
Bachelor of Laws -
RMIT University
12.2026
Associate Degree in Legal Practice (Paralegal) - Paralegal
RMIT University
11.2023
Year 12 VCE -
Catholic College Wodonga
11.2020
Skills
- Complaint handling
- Self-motivated
- Time management
- Hard working
- Organisation
- Eager to learn
- Organization
- Documentation
- Teamwork
- Customer service
- Problem-solving
Timeline
Customer Support Assistant
Tennis Australia
11.2023 - Current
Sales Assistant
FinerRings
02.2023 - 04.2024
Stock Filler
Big W
04.2022 - 02.2023
Dispensary Technician
Good Price Pharmacy
06.2019 - 01.2022
Pharmacy Assistant
Amcal Pharmacy
01.2018 - 06.2029
Associate Degree in Legal Practice (Paralegal) - Paralegal
RMIT University
Year 12 VCE -
Catholic College Wodonga
Bachelor of Laws -
RMIT University
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