Sophie Evans
Toowoomba,QLD
Summary
Certified Travel Consultant with extensive knowledge of the corporate travel world. Quick learner with an adventurous personality and commitment to negotiating the best prices for the best bookings.
Overview
5
5
years of professional experience
Work History
Corporate Travel Consultant
Corporate Travel Management
01.2023 - Current
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Booked tickets for air, rail and ground transportation
- Maintained over 30 high-level corporate accounts, accepting 20+ calls from clients daily.
Travel Consultant
Flight Centre
03.2022 - 08.2022
- Determining clients needs and suggesting suitable travel packages
- Organising travel from beginning to end including flights, accommodation, car hire and travel insurance
- Attending conferences to maintain familiarity with the ever-changing industry
- Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
- Liaising with travel agents, direct customers and industry partners
- Handle any booking issues calmly and with empathy
- Knowledge of domestic and international products and destinations
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas).
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
Sales Assistant
Angus and Coote
06.2019 - 03.2022
- Achieving sales targets
- Unbiased quality customer service
- Customer and team liaison
- Merchandising stock
- Personable team member
- Cleaning and handling stock
- Product knowledge with strong attention to detail.
Retail Assistant
QBD Books
08.2018 - 01.2019
- Managed transactions of bookstore merchandise
- Product knowledge, merchandising and stock handling
- Positive customer service
- Maintained composure in a high pressure, fast paced environment with timely support and consistent motivation.
Education
Certificate III in Tourism -
TAFE And FCTG Academy
Toowoomba, QLD09.2022
Certificate II in Business -
TAFE
01.2021
Skills
- Outstanding communication skills
- Fast learner
- Teachable
- Able to work autonomously and as part of a team
- Adaptable
- Excellent time management
- POS
- Proficient in Microsoft Office Suite, Adobe Photoshop, and a variety of other software
- Client Amenities
- Relationship Management
- Strong knowledge of a GDS system (Sabre)
- Expertise in systems such as Client, Helio, Tramada, Teams, 365 WebAgent, Conferma, Outlook, and Scout
- Executive Travel
- High Volume Environments
Timeline
Corporate Travel Consultant
Corporate Travel Management
01.2023 - Current
Travel Consultant
Flight Centre
03.2022 - 08.2022
Sales Assistant
Angus and Coote
06.2019 - 03.2022
Retail Assistant
QBD Books
08.2018 - 01.2019
Certificate III in Tourism -
TAFE And FCTG Academy
Certificate II in Business -
TAFE
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