Sophie Evans
High Wycombe,WA
Summary
Whilst having extensive retail and customer service experience, I believe my developed skills show me to be a strong, professional, and switched-on worker in an Office and Admin environment. I'm looking for a role where I can come into my own and show my capabilities and be involved in a workplace where longevity is the norm. I have shown in all previous roles to go above and beyond to be a noticeable asset to my workplaces and it is a trait I have a lot of pride in. I hope to further develop myself professionally and personally to be in a role that would set up a career of longevity.
Overview
13
13
years of professional experience
Work History
TRAVEL COORDINATOR
BYRNECUT AUSTRALIA
08.2021 - Current
- High volume FIFO travel coordinator - managing multiple accounts and reporting per account, data entry, managing/supervising team members, onboarding new team members and providing training, EOM reconciliation and reporting, policy generation, contract negotiations.
- Arranged travel accommodations for groups, executives, and special needs/VIP clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Gained extensive knowledge in data entry, analysis and reporting.
CLUSTER MANAGER
ALLY FASHION / YOU + ALL
07.2019 - 08.2021
- Managing teams over multiple stores, KPI and budget management, customer service and sales, visual merchandising, training, problem solving, rostering and new software/policy implementation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Fostered an inclusive, diverse, and supportive work environment by creating opportunities for open dialogue and encouraging employee engagement in cluster-wide initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained while minimizing waste or loss within each department of the cluster operation.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
TRAVEL CONSULTANT
FLIGHT CENTRE TRAVEL GROUP
03.2018 - 03.2019
- Customer service, Data Entry, Personal and Team KPI and Budget management, Certificate III obtained while working full time hours.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
RETAIL ASSISTANT
REBEL SPORT
06.2015 - 02.2018
- Customer service, Sales, Personal and Store KPI and Budget management, Supervisor training.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Provided exceptional services and pleasant shopping experiences to retail customers.
FOOD AND BEVERAGE ASSISTANT
CATALINA COUNTRY CLUB
11.2013 - 12.2014
- Customer Service, Cash Handling, Stock Control, Bar and Café work, Food and Beverage handling, Cleaning and maintenance of bar area and equipment, Responsible service of Alcohol and Gaming.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Followed food safety practices and sanitation guidelines.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
RETAIL ASSISTANT
KMART
01.2011 - 05.2013
- Customer Service, Sales, merchandise management and stock control, Supervisory roles.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Managed efficient cash register operations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
CERTIFICATE III IN TRAVEL AND TOURISM -
FLIGHT CENTRE TRAVEL GROUP
BACHELOR OF DESIGN (INTERIOR) -
EDITH COWAN UNIVERSITY
01.2019
YEAR 12 GRADUATED -
BATEMANS BAY HIGH SCHOOL
01.2013
Skills
- Excellent computer skills - Proficient in Microsoft Office programs and confident in using them in everyday work life
- Extensive customer service experience: personable, excellent communication, conflict management and resolution
- Managing KPI's, budget expectations and rostering software
- Easily adapting to new work environments and workplace cultures
- Managing time and expectations, being organized and keeping on track to ensure performance in the workplace is on point
- Admin and Data Entry: attention to detail, proofreading and checking for error to ensure accuracy in my position
- Transportation Booking
- Travel Bookings Processes: from start to end, every step is followed to company policy
- High volume environments: coordinating travel for multiple FIFO sites both domestically and internationally
- Executive/Corporate Travel: arranging travel for company directors and VIP's
- Data Confidentiality
Personal Information
Age: 28
References
Both professional and personal references available upon request
Timeline
TRAVEL COORDINATOR
BYRNECUT AUSTRALIA
08.2021 - Current
CLUSTER MANAGER
ALLY FASHION / YOU + ALL
07.2019 - 08.2021
TRAVEL CONSULTANT
FLIGHT CENTRE TRAVEL GROUP
03.2018 - 03.2019
RETAIL ASSISTANT
REBEL SPORT
06.2015 - 02.2018
FOOD AND BEVERAGE ASSISTANT
CATALINA COUNTRY CLUB
11.2013 - 12.2014
RETAIL ASSISTANT
KMART
01.2011 - 05.2013
CERTIFICATE III IN TRAVEL AND TOURISM -
FLIGHT CENTRE TRAVEL GROUP
BACHELOR OF DESIGN (INTERIOR) -
EDITH COWAN UNIVERSITY
YEAR 12 GRADUATED -
BATEMANS BAY HIGH SCHOOL
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