Sophie Falckh
lancefield
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop a more professional work experience utilizing excellent communication and time management skills. Responsible and motivated student who offers the ability to handle challenging work, and excellent time management skills.
Overview
2026
2026
years of professional experience
Work History
Waitress
Lancemore Macedon Ranges
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Dental Assistant
Romsey Dental
02.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Business Owner
Oxley Outfitters
12.2022 - 09.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
Photography Assistant
LMG Photography
01.2023 - 01.2023
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Edited, toned, captioned, and uploaded photographs for publication.
- Improved efficiency by managing digital files, archiving images, and maintaining a well-organized database of completed projects.
- Digitally edited photos to enhance appearance.
Sales Assistant
Exclusively Equine
12.2021 - 12.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Certificate III - Dental Assisting
Kangan Institute
Bendigo08-2026
Year 12 Certificate -
Braemar College
Mount Macedon, VIC09-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Table setting
- Supply restocking
- Relationship management
- Professionalism and etiquette
- Driven and determined
- Task delegation
Timeline
Dental Assistant
Romsey Dental
02.2025 - Current
Photography Assistant
LMG Photography
01.2023 - 01.2023
Business Owner
Oxley Outfitters
12.2022 - 09.2024
Sales Assistant
Exclusively Equine
12.2021 - 12.2021
Waitress
Lancemore Macedon Ranges
Certificate III - Dental Assisting
Kangan Institute
Year 12 Certificate -
Braemar College
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