Sophie Fealy

Currently studying Diploma in Community services 2024

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Evaluated customer needs and feedback to drive product and service improvements.
• Handled customer inquiries and suggestions courteously and professionally.

• Built strong relationships with customers through positive attitude and attentive response.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.