Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Foster

Melbourne,VIC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Bartender

The Sporting Globe
09.2024 - Current
  • Trained new bartenders on drink recipes and customer service skills to enhance overall performance.
  • Performed opening and closing duties, setting up for incoming shifts and preparing cash drawers
  • Developed a strong rapport with patrons, resulting in repeat business
  • Resolved customer complaints promptly and professionally
  • Served high customer volumes during special events, nights, and weekend
  • Handled transactions and resolved issues with the TAB machine
  • Maintained strict to industry standards and guidelines while executing all TAB tasks.

Cafe All Rounder

Stephanie's
08.2024 - Current
  • Displayed friendly demeanour when addressing and resolving customer issues and complaints
  • Prepared and package food items such as pastries, sandwiches and baked goods
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
  • Operated cash registers to process cash, credit and debit transactions


Bartender

Ludlow
08.2024 - 11.2024
  • Kept bar presentable and well-stocked to meet customer needs
  • Performed opening and closing duties, setting up for incoming shift
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Served high customer volumes during special events, nights, and weekends
  • Kept bar stocked, and prepared garnishes.


Bartender Supervisor

HER
02.2023 - 07.2024
  • Supervised and trained staff on preparing and delivering drinks
  • Maintained high standards of cleanliness and safety
  • Performed opening and closing duties, setting up for incoming shift
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Served high customer volumes during special events, nights, and weekends
  • Created strong relationships with regular patrons through personalized service.

Retail Salesperson

Universal Store
02.2021 - 01.2023
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour
  • Greeted customers and helped with product questions, selections, and purchases
  • Helped customers complete purchases, locate items, and join reward programs
  • Increased sales by offering advice on purchases and promoting additional products
  • Reaching stores KPI targets

Bartender

161 Bar/Nightclub
01.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Upsold to customers, driving up per sale revenues and maximizing profits.
  • Efficiently opened or closed the bar according to established procedures.

Education

High School Diploma -

Our Ladies of Mercy College
Heidelberg, VIC
08.2020

Skills

  • Effective Multitasking

  • Customer service

  • Problem resolution

  • Effective Communication Skills

  • Collaborative team player

  • Innovative mindset

Certification

  • Digital Marketing Bachelor ( completion 2027)
  • Cert III Makeup - SHB30221
  • RSA



Timeline

Head Bartender

The Sporting Globe
09.2024 - Current

Cafe All Rounder

Stephanie's
08.2024 - Current

Bartender

Ludlow
08.2024 - 11.2024

Bartender Supervisor

HER
02.2023 - 07.2024

Bartender

161 Bar/Nightclub
01.2022 - 01.2023

Retail Salesperson

Universal Store
02.2021 - 01.2023

High School Diploma -

Our Ladies of Mercy College

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Sophie Foster