Sophie Foster
Melbourne,VIC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bartender
The Sporting Globe
09.2024 - Current
- Trained new bartenders on drink recipes and customer service skills to enhance overall performance.
- Performed opening and closing duties, setting up for incoming shifts and preparing cash drawers
- Developed a strong rapport with patrons, resulting in repeat business
- Resolved customer complaints promptly and professionally
- Served high customer volumes during special events, nights, and weekend
- Handled transactions and resolved issues with the TAB machine
- Maintained strict to industry standards and guidelines while executing all TAB tasks.
Cafe All Rounder
Stephanie's
08.2024 - Current
- Displayed friendly demeanour when addressing and resolving customer issues and complaints
- Prepared and package food items such as pastries, sandwiches and baked goods
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Operated cash registers to process cash, credit and debit transactions
Bartender
Ludlow
08.2024 - 11.2024
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, setting up for incoming shift
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Served high customer volumes during special events, nights, and weekends
- Kept bar stocked, and prepared garnishes.
Bartender Supervisor
HER
02.2023 - 07.2024
- Supervised and trained staff on preparing and delivering drinks
- Maintained high standards of cleanliness and safety
- Performed opening and closing duties, setting up for incoming shift
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Served high customer volumes during special events, nights, and weekends
- Created strong relationships with regular patrons through personalized service.
Retail Salesperson
Universal Store
02.2021 - 01.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
- Increased sales by offering advice on purchases and promoting additional products
- Reaching stores KPI targets
Bartender
161 Bar/Nightclub
01.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Upsold to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures.
Education
High School Diploma -
Our Ladies of Mercy College
Heidelberg, VIC08.2020
Skills
- Effective Multitasking
- Customer service
- Problem resolution
- Effective Communication Skills
- Collaborative team player
- Innovative mindset
Certification
- Digital Marketing Bachelor ( completion 2027)
- Cert III Makeup - SHB30221
- RSA
Timeline
Head Bartender
The Sporting Globe
09.2024 - Current
Cafe All Rounder
Stephanie's
08.2024 - Current
Bartender
Ludlow
08.2024 - 11.2024
Bartender Supervisor
HER
02.2023 - 07.2024
Bartender
161 Bar/Nightclub
01.2022 - 01.2023
Retail Salesperson
Universal Store
02.2021 - 01.2023
High School Diploma -
Our Ladies of Mercy College