Summary
Overview
Work History
Skills
Additional Information
Certification
Timeline
Generic

Sophie Gallagher

Garden,NSW

Summary

Punctual Key Holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with 8 years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

EB Games
Charlestown
08.2023 - Current
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Assisted customers in locating products throughout the store.
  • Built lasting client relationships by organizing and planning sales events.

Retail Sales Associate

Aldi
Charlestown
02.2022 - Current
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Demonstrated knowledge of store products and services.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Helped customers by answering questions and locating merchandise.
  • Described merchandise and explained use, operation and care.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Department Manager

McDonald's Restaurant
Hexham/Salamander Bay, NSW
01.2015 - 02.2022
  • STAT Manager, Hiring and training Manager, Promotions manger, Safe control and coin order, Customer complains control, First Aid Certificate, Fire Training Certificate, Certificate 3 in retail management, Leadership Course, Safety Coordinator

Skills

  • Great communication with customers whilst problem solving and delivering great customer recovery
  • Reliable and Responsible
  • Has been employed with McDonald for 6 years from a crew person to a Department Manager
  • Punctual
  • Always arrives to work a minimum of 10 minutes early to begin setting myself up for the day
  • Well Presented Take pride in my dress and presentation First impressions are very important especially if you are the face of the business
  • Customer Service Management
  • Workplace Safety
  • Training and Mentoring
  • Customer Service

Additional Information

  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Communicated with managers of other departments to maintain transparency.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Relationship building and management
  • Recruiting and Hiring
  • Strategies and goals
  • Staff Management
  • Policy and procedure adherence
  • Staff Development
  • Goals and performance
  • Order management
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs

Certification

  • RSA
  • White Card
  • traffic control IMP
  • Traffic control TRC
  • first aid certificate
  • fire safety
  • food safety certificate

Timeline

Key Holder Supervisor

EB Games
08.2023 - Current

Retail Sales Associate

Aldi
02.2022 - Current

Department Manager

McDonald's Restaurant
01.2015 - 02.2022

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Sophie Gallagher