Sophie Garbutt
Brisbane,QLD
Summary
Highly ambitious individual with a proven ability to multitask and prioritise effectively in fast-paced environments. Possesses exceptional customer service skills, with a focus on delivering outstanding experiences and solutions. Effectively led teams, enhancing collaborative success and supporting shared objectives while creating a positive work environment. Skilled at handling complex tasks with efficiency, ensuring high levels of accuracy and quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Eight Mile Plains, QLD
07.2021 - Current
- Develop and maintain recruitment strategies, monitor applicant tracking systems and publishing job vacancies.
- Monitor store operations to ensure compliance with company policies and procedures.
- Develop and maintain positive working relationships with staff, customers, and contractors.
- Oversees the training of new employees on customer service, product knowledge, and cash handling techniques.
- Consult with training team to find more innovative ways to develop new employees.
- Analysis of sales reports for trends in order to identify areas for improvement or growth opportunities.
- Completed multiple leadership development courses at McDonald's head office and collaborated with managers across the state.
Education
High School Diploma -
Redeemer Lutheran College
Rochedale, QLD11-2022
Bachelor of Business - (Deferred)
QUT
Brisbane, QLDMcDonald's Head Office Courses
Aspley, QLDSkills
- Customer Service
- Staff Performance Management
- POS Software
- Hiring and Retention
- Team Supervision
- Workflow Coordination
- Time Management
- Attention to Detail
- Teamwork
Certification
- Currently First Aid certified (basic emergency and resuscitation)
Accomplishments
- House Captain in Year twelve.
- Academic Honours student throughout entire senior schooling.
- Employee of the month three times
Timeline
Department Manager
McDonald's
07.2021 - Current
High School Diploma -
Redeemer Lutheran College
Bachelor of Business - (Deferred)
QUT
McDonald's Head Office Courses
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