Sophie Gardner
Reedy Creek,QLD
Summary
Versatile and dynamic professional with a proven track record in home organization and wine service management, notably at Rick Shores. Excelled in creating functional and serene living spaces, enhancing customer satisfaction through expert wine recommendations. Skilled in client communication and multitasking, I consistently foster positive relationships and elevate service standards.
Overview
5
5
years of professional experience
Work History
Home Organizer, Cleaner and Stylist
Self-Employed
06.2024 - Current
- Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
- Boosted productivity levels by designing functional home office setups complete with filing systems and workspace organization.
- Reduced stress levels for clients by transforming chaotic spaces into serene environments.
Sommelier
Rick Shores
12.2021 - 06.2024
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Waitress/Sommelier
The Tropic, Burleigh Pavillion
12.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Assistant Manager
Elk Espresso
01.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
Certificate II And III - Wine And Spirit Education
Wine And Spirit Education Trust
04-2022
Bachelor of Science - Public Health, Nutrition And Health Promotion
Griffith University
QLD12-2016
High School Diploma -
St Hildas School
Gold Coast11-2013
Skills
- Client communication
- Home organization
- Cleaning techniques
- Attention to detail
- Creative thinking
- Interior styling
- Wine service management
- Supplier relationship management
- Strong multitasking
Timeline
Home Organizer, Cleaner and Stylist
Self-Employed
06.2024 - Current
Sommelier
Rick Shores
12.2021 - 06.2024
Waitress/Sommelier
The Tropic, Burleigh Pavillion
12.2020 - 12.2021
Assistant Manager
Elk Espresso
01.2020 - 12.2020
Certificate II And III - Wine And Spirit Education
Wine And Spirit Education Trust
Bachelor of Science - Public Health, Nutrition And Health Promotion
Griffith University
High School Diploma -
St Hildas School
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