Experience professional supporting individuals through life transitions across education and community settings. Skilled in building trust, managing high volume communication, and delivering seamless participant experiences.
Overview
32
32
years of professional experience
Work History
Student Supervisor and Liaison Officer (sessional-contract work)
GRIFFITH UNIVERSITY
Southport, QLD
01.2012 - Current
Support students and guide students through placement experiences, providing ongoing mentoring. Managing high volume communication with students and stakeholders to ensure smooth placement process. Managing conflicts, informing students on the program requirements. Specialise working with international students.
Course Convenor
Griffith University
Southport, QLD
07.2017 - 05.2022
Coordinated end to end student placement program, ensuring a smooth and well supported experience. Build and maintained strong partnerships with community organisations to create placement opportunities. Provided ongoing guidance and support to student and supervisors throughout the placement journey. Delivered engaging presentation to support student development and engagement. Worked withing the international student’s hub to facilitate student’s inclusion.
Counsellor
Veterans and veteran's family counselling services
04.2015 - 12.2015
Providing counselling to War Veterans and their families. Individual, family, couple therapy. PTSD, anxiety, depression, mental Health issues. Part time position
Social Worker
JOHN FLYNN PRIVATE HOSPITAL
04.2013 - 04.2014
Supported patients and families through complex transitions, providing guidance and reassurance. Coordinated discharge planning and services to ensure smooth and timely outcomes. Managed sensitive communication with patients and families in high-pressure environments.
Social Worker
GOLD COAST HOSPITAL
03.2007 - 10.2010
Delivered responsive support within a fast-paced acute care environment. Facilitated group support sessions and provided education to enhance wellbeing. Collaborated with multidisciplinary teams to ensure consistent and effective service delivery.
Social Worker
CLSC
02.1994 - 02.2003
Supported individuals and families navigating health and social services through guidance and referrals. Assessed needs and coordinated appropriate services and intervention plans. Provided crisis support and follow up to ensure continuity of care.
Education
University of Montreal
Montreal, Canada
Skills
Participant Support and Engagement: building trust quickly and supporting individuals through new and challenging experiences
Communication and relationship management: Managing high volume enquiries across phone, email and in person with empathy and clarity
Program Coordination: Organising end-to-end processes, documentation, and timelines to ensure smooth participant journeys
Stakeholder Engagement: Collaborating with organisation, teams, and external partners to deliver consistent outcomes
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Course Convenor
Griffith University
07.2017 - 05.2022
Counsellor
Veterans and veteran's family counselling services
04.2015 - 12.2015
Social Worker
JOHN FLYNN PRIVATE HOSPITAL
04.2013 - 04.2014
Student Supervisor and Liaison Officer (sessional-contract work)