Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Gilmour

Beerwah,QLD

Summary

I am a enthusiastic retail professional with hands-on experience in customer service, payment processing and food services. Strong communicator and team player, eager to learn new processes to support the overall success of the business.

Overview

3
3
years of professional experience

Work History

Short Order Cook/Customer Service Cashier

Ghouse Pizzeria
Glasshouse Mountains , QLD
09.2023 - Current
  • Maintain cleanliness of work areas which includes sweeping and mopping floors; washing walls; cleaning shelves, tables and equipment.
  • Prepare and cook pasta dishes according to recipes, ensuring proper portion size and quality of food.
  • Clean and maintain work areas, utensils, equipment, and tools in a sanitary manner.
  • Ensure compliance with health and safety regulations when handling food items and operating kitchen equipment.
  • Demonstrate a clear understanding of verbal and written instructions.
  • Demonstrate an understanding and following safety procedures.
  • Safely use cleaning equipment and supplies.
  • Ability to multi-task in busy work environments.
  • Excellent customer service skills.
  • Clear understanding of food preparation and cooking

Customer Service Cashier

Glasshouse Mountains IGA
Glasshouse Mountains, QLD
06.2022 - 07.2023
  • Processed customer payments by cash, check, credit cards and gift cards accurately.
  • Operated the cash register efficiently to ensure accurate tracking of all transactions.
  • Assisted customers with locating items in the store and provided product information when necessary.
  • Checked expiration dates on products and ensured that only fresh goods were sold.
  • Answered customer inquiries promptly and professionally while providing exceptional customer service.
  • Ensured shelves were stocked with merchandise throughout the day and assisted with restocking activities as needed.
  • Maintained accurate inventory levels by restocking shelves with product.
  • Performed daily cleaning duties such as sweeping, mopping, and dusting.
  • Restocked merchandise on shelves according to company guidelines.
  • Clear understanding of food preparation and cooking (hotbox).
  • Clear understanding of tobacco types, sales and protocols.
  • Understanding of food stock and fresh produce.
  • Understanding of protocols of the deli section.

Customer Service Cashier

Hunger Jacks
Glasshouse Mountains , QLD
05.2021 - 01.2022
  • Greeted customers in a friendly and professional manner.
  • Operated cash registers to process customer orders.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Following routine
  • Having a clear understanding of verbal and written instructions.
  • Understanding and following safety procedures.
  • Safely using cleaning equipment and supplies.
  • Multi-tasking and handling fast-paced environments.
  • Customer service.

Waitress Trainee/Dishwasher

The Lookout Cafe
Glasshouse Mountains , QLD
09.2020 - 04.2021
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Learned to properly handle cash transactions and process credit card payments.
  • Checked that all orders were accurate before delivering to customers.
  • Provided excellent customer service during meal times.
  • Informed customers of daily specials and menu changes.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Manage the dishwashing section
  • Clear tables
  • Waitressing
  • Cash register operation (basic)
  • Cleaning at end of shift
  • Close Cafe
  • Sous-Chef

Education

QCE / Year 12 Graduate -

Glasshouse Christian College
Beerwah, QLD
11.2023

Skills

  • Customer Assistance
  • Payment Processing
  • Returns Processing
  • ID Verification
  • Customer Service
  • Food Preparation
  • Ingredient Preparation
  • Kitchen Organisation
  • Food Storage Safety
  • Cleaning and Sanitation
  • Cash Handling

Timeline

Short Order Cook/Customer Service Cashier

Ghouse Pizzeria
09.2023 - Current

Customer Service Cashier

Glasshouse Mountains IGA
06.2022 - 07.2023

Customer Service Cashier

Hunger Jacks
05.2021 - 01.2022

Waitress Trainee/Dishwasher

The Lookout Cafe
09.2020 - 04.2021

QCE / Year 12 Graduate -

Glasshouse Christian College

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Sophie Gilmour