Summary
Overview
Work History
Education
Skills
Key Skills
Timeline
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Sophie Hall

Summary

Compassionate and detail-oriented caregiver with extensive experience supporting individuals with diverse health conditions. Over six years experience in customer service, combined with a Bachelor of Psychology (Honours), have cultivated strong communication skills, time management and proficiency in digital tools.

Overview

10
10
years of professional experience

Work History

Elderly and Disability Carer

Home Instead- Senior Care
01.2020 - 01.2025
  • Delivered personalised care plans for elderly and disabled clients
  • Provided personal care, social support, and domestic assistance such as showering, medication prompts, meal preparation, cleaning, grocery shopping and transportation to appointments
  • Incorporated clients' medical and personal histories to tailor care approaches
  • Completed specialised training in Motor Neurone Disease care
  • Incorporating personal and medical histories of clients to their specific care needs
  • Built strong, professional, and trusting relationships with clients and their families

Front of House Staff

Trofeo Estate Winery
01.2019 - 01.2020
  • Managed phone enquiries, customer bookings, and seating arrangements using digital systems
  • Welcomed and seated guests, and took orders
  • Ensured an organised and clean work environment
  • Handled restocking of produce and supplies to maintain smooth service operations

Front of House Staff

Georgie Bass Cafe and Cookery
01.2015 - 01.2019
  • Maintained a welcoming and organised environment, adhering to health and safety protocols
  • Managed opening and closures procedures independently
  • Greeted and seated customers
  • Took and processed orders efficiently using POS systems
  • Demonstrated initiative during quieter periods by identifying and completing tasks proactively
  • Processing cash and card payments using online system

Education

Bachelor of Psychology - Honours

Swinburne University of Technology
01.2022

Skills

  • Verbal & Written Communication
  • Time Management & Organisation
  • Customer Service
  • Digital Project Management Tools
  • Data Collection & Analysis
  • Emotional Intelligence
  • Adaptable and flexible
  • Reliability and punctuality
  • Team collaboration

Key Skills

  • Verbal & Written Communication
  • Time Management & Organisation
  • Customer Service
  • Digital Project Management Tools
  • Data Collection & Analysis
  • Emotional Intelligence

Timeline

Elderly and Disability Carer

Home Instead- Senior Care
01.2020 - 01.2025

Front of House Staff

Trofeo Estate Winery
01.2019 - 01.2020

Front of House Staff

Georgie Bass Cafe and Cookery
01.2015 - 01.2019

Bachelor of Psychology - Honours

Swinburne University of Technology

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Sophie Hall