Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Harding

Grovedale,VIC

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service.

Overview

13
13
years of professional experience

Work History

Retail Support Coordinator

Peter Alexander Sleepwear- The Just Group
01.2021 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

Store Manager

Peter Alexander Sleepwear- The Just Group
05.2019 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Sales Assistant

Peter Alexander Sleepwear- The Just Group
11.2016 - 05.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.

Sales Assistant

Toyworld
06.2011 - 06.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Certificate IV - Screen And Media

Swinburne University of Tech
Melbourne, VIC
12.2015

Diploma - Entertainment Business Management

JMC Academy
Melbourne
12.2016

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Project Coordination

Timeline

Retail Support Coordinator

Peter Alexander Sleepwear- The Just Group
01.2021 - Current

Store Manager

Peter Alexander Sleepwear- The Just Group
05.2019 - 01.2021

Sales Assistant

Peter Alexander Sleepwear- The Just Group
11.2016 - 05.2019

Sales Assistant

Toyworld
06.2011 - 06.2017

Certificate IV - Screen And Media

Swinburne University of Tech

Diploma - Entertainment Business Management

JMC Academy

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Sophie Harding