Sophie Hawke
Katherine
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on extra tasks and knowledge to learn.
Overview
7
7
years of professional experience
Work History
Library Programs Coordinator
Katherine Town Council
Katherine, NT
08.2023 - Current
- Supported community engagement through the facilitation of various library programs and events.
- Raised public awareness of available resources through social media posts highlighting valuable collections, upcoming programs and boosting library engagement.
- Trained and supervised library staff and other personnel.
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
- Promoted library services and resources through public relations initiatives and community outreach.
- Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
- Facilitated community engagement by planning and executing various educational programs, workshops, and events.
- Classified and coded different types of materials according to library policies and organizational standards.
- Collected and analyzed statistics on program data and usage to report on monthly.
- Maintained a high level of customer service by addressing and resolving patron concerns.
- Created programs and activities to promote library usage and literacy.
- Developed positive relationships with patrons through kindness and assistance with issues or needs.
HIPPY Tutor and Playgroup Educator
HIPPY Australia And Julalikari Council
Tennant Creek
07.2022 - 08.2023
- Administered literacy and lifelong learning to children and families using positive reinforcement techniques to encourage and build confidence.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Implemented listening and questioning strategies to diagnose family's needs and monitor progress.
- Responded to after hours email and telephone requests to provide assistance to families with specific questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Sporties Steak And Grill
Tennant Creek, NT
03.2020 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Provided great customer service to all customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Restaurant Waitress
Woks Up
Tennant Creek, NT
10.2019 - 04.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Retail Volunteer
St Vincent De Paul Society Thrift Stores
Katherine NT
06.2018 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
High School Diploma -
Tennant Creek High
Tennant Creek, NT12.2022
Skills
- Social Development
- Parenting Support
- Positive Reinforcement Strategies
- Instructional Strategies
- Family Relationship Development
- Encouraging and Motivating Students
- Establishing Learning Goals
- Organization and Planning Skills
- Hospitality Service Expertise
- Collaboration
- Hospitality and Accommodation
- Complex Problem-Solving
- Community Outreach
- Computer Assistance
- Program Development
- Collection Development and Management
Timeline
Library Programs Coordinator
Katherine Town Council
08.2023 - Current
HIPPY Tutor and Playgroup Educator
HIPPY Australia And Julalikari Council
07.2022 - 08.2023
Waitress
Sporties Steak And Grill
03.2020 - 08.2023
Restaurant Waitress
Woks Up
10.2019 - 04.2022
Retail Volunteer
St Vincent De Paul Society Thrift Stores
06.2018 - Current
High School Diploma -
Tennant Creek High