Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophie Hawke

Katherine

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on extra tasks and knowledge to learn.

Overview

7
7
years of professional experience

Work History

Library Programs Coordinator

Katherine Town Council
08.2023 - Current
  • Supported community engagement through the facilitation of various library programs and events.
  • Raised public awareness of available resources through social media posts highlighting valuable collections, upcoming programs and boosting library engagement.
  • Trained and supervised library staff and other personnel.
  • Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
  • Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
  • Promoted library services and resources through public relations initiatives and community outreach.
  • Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events.
  • Classified and coded different types of materials according to library policies and organizational standards.
  • Collected and analyzed statistics on program data and usage to report on monthly.
  • Maintained a high level of customer service by addressing and resolving patron concerns.
  • Created programs and activities to promote library usage and literacy.
  • Developed positive relationships with patrons through kindness and assistance with issues or needs.

HIPPY Tutor and Playgroup Educator

HIPPY Australia And Julalikari Council
07.2022 - 08.2023
  • Administered literacy and lifelong learning to children and families using positive reinforcement techniques to encourage and build confidence.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Implemented listening and questioning strategies to diagnose family's needs and monitor progress.
  • Responded to after hours email and telephone requests to provide assistance to families with specific questions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Waitress

Sporties Steak And Grill
03.2020 - 08.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Provided great customer service to all customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Restaurant Waitress

Woks Up
10.2019 - 04.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Retail Volunteer

St Vincent De Paul Society Thrift Stores
06.2018 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

High School Diploma -

Tennant Creek High
Tennant Creek, NT
12.2022

Skills

  • Social Development
  • Parenting Support
  • Positive Reinforcement Strategies
  • Instructional Strategies
  • Family Relationship Development
  • Encouraging and Motivating Students
  • Establishing Learning Goals
  • Organization and Planning Skills
  • Hospitality Service Expertise
  • Collaboration
  • Hospitality and Accommodation
  • Complex Problem-Solving
  • Community Outreach
  • Computer Assistance
  • Program Development
  • Collection Development and Management

References

Angel Hinchcliffe

Katherine Public Library Coordinator

Phone: 0409 482 038

Ade Rizal 

HIPPY and Playgroup Coordinator, Julalikari Aboriginal Corporation

Phone: 0477 289 229

Paisal Fahrully

Owner/Chef, Sporties Steak and Grill

Phone: 0417 599 511

Elizabeth Wilkie

Manager, ST Vinnies 

Phone: 0499 770 525


Timeline

Library Programs Coordinator

Katherine Town Council
08.2023 - Current

HIPPY Tutor and Playgroup Educator

HIPPY Australia And Julalikari Council
07.2022 - 08.2023

Waitress

Sporties Steak And Grill
03.2020 - 08.2023

Restaurant Waitress

Woks Up
10.2019 - 04.2022

Retail Volunteer

St Vincent De Paul Society Thrift Stores
06.2018 - Current

High School Diploma -

Tennant Creek High

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