Sophie Hemburrow

• Adhered to company requirements for client interactions and care standards
• Listen , respect and learn from senior support .
• Support clients to learn new skills on a daily basis .
• Develop and maintain courteous and effective working relationships .
• Maintain energy and enthusiasm in fast-paced environment.
• When behaviour's occur being able to make decisions and support clients quickly based on learnt experience.
• Training work experience students and new staff in all aspects of the job description.
• Actively listen to clients , parents and significant people In their lives concerning any issues in their daily lives .
• Use Microsoft Word and other software tools to create documents and other communications daily.
• Drive clients safely to social activities and appointments daily.
• Implemented community access programs for clients daily needs
• Support clients when accessing the Community .
• Keep detailed daily logs with care actions, client behaviors and incidents.
• Design individualized plans detailing daily activities and needs for clients.
• Speak with supervisor and parents to discuss client condition and care within my scope.
• Transport clients via wheelchair to and from their daily activities.
• Provide daily high levels of physical support by lifting, adjusting and moving clients keeping adhere to work safe safety of staff and clients .
• Check medication schedules and patient needs to enforce medication administration standards.
• Motivate Staff daily
• Motivating clients everyday
• Provided assistance in daily living of personal care daily .
• Kept accurate records for client files and handled related paperwork.
• Work with Allied health staff , and families to implement effective treatment plans.
• Document clients ,mental status, emotional, eating patterns in daily notes .
• Support clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Build strong relationships with clients to deliver emotional support and companionship.
• Provide daily safe mobility support to help patients move around personal and public spaces.
• Assisted patients with self-administered medications.
• Engaged clients in meaningful conversation, socialization and activity while providing personal care assistance.
• Determined specific needs and provided most appropriate level of services for client well-being.
• Recognize and reported abnormalities or changes in clients health status to site manager.
• Entertain , converse , engage , dance , motivate to keep clients mentally alert.
• Assist clients with daily living needs to maintain self-esteem and general wellness.

* Key buyer for the store , attending a furniture and gift fairs.

* Working without supervision, making decisions to support the business in the best way .

* Listening and learning from others

* Taking direction from store owner

* Training all new staff

* Making sure every customer felt welcome and respected when they walked into the store

* Daily refill of stock

* Completing rosters and Stocktakes

* Handling complaints to turn around in an empathetic way for a positive outcome .

* Making sure all staff learnt new skills daily and achieved personal work goals

* Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget

*Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices

*Introduced new methods, practices and systems to reduce turnaround time

*Completed point of sale opening and closing procedures.

*Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

*Managed inventory control, cash control and store opening and closing procedures.

*Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

*Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

*Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

*Rotated merchandise and displays to feature new products and promotions.

*Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

*Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

*Protected store from loss or theft by setting and enforcing clear security policies.

*Reconciled daily sales transactions to balance and log day-to-day revenue.

• Coached sales staff in product , sales incentives and selling techniques to significantly increasing customer satisfaction
• Maximized sales by delivering exceptional customer service.
• Introduced new methods, practices and systems to the business .
• Completed point of sale opening and closing procedures.
• Coached sales staff on product knowledge by induction training I obtain through management training .
• Managed inventory control, cash control and store opening and closing procedures.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Delivered positive results by controlling monthly operations budget ( staff rosters )
• Maintained proper levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Opening our new flagship 'Donna Donna " store at Robina showcasing my customer service skills that make customers want to visit and purchase and feel happy .
• Merchandise stock , unpack daily replenishment stock , daily housekeeping of store
• Train and motivate staff daily to ensure customer service is to the highest standard.
• Documentation and record keeping
• Adhear to Company polices and procedures
• Work/ Day planning
• Opening and closing store daily , cashing up and banking done daily
• Working with our roster and understanding that flexibility is essential
• Understanding and listening to customers unique requests and queries
• Ability to work well within a team and able to show initiative to problem solve .
• Working in a fast paced environment, keeping calm and happy .
• Achieve daily targets in sales and set goals .