Sophie Hibberd
Beaumont Hills,NSW
Summary
Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Resort Manager
Pet Resorts Of Australia
12.2022 - Current
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Documented observations of animal behavior and physical condition to track health and progress.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
Customer Service
Woolworths
09.2018 - 03.2023
- My responsibilities as a front end team member is to provide customer care e.g working with customers getting to know the customers and more.My responsibilities also contain do jobs such as cleaning, putting away stock, working in self serve.Im also a part of there online team which means I pick people shops
- Pamphlet delivery
- Front end team member/ Online member
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended, selected, located and obtained products to meet customer needs.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed customer payments quickly and returned exact change and receipts.
Kennel Attendant
Talbot Canine Lodge
05.2022 - 12.2022
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked dogs while enforcing good behavior and manners.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Walked animals outside to avoid accidents in play areas or bedding.
Administrative Assistant
The Little Gym
07.2022 - 10.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Answered and routed telephone calls and took messages.
- Received and routed incoming calls and correspondence to promote timely communication.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Puppy Raiser
Guide Dogs Australia
11.2018 - Current
- My responsibilities within this include assisting with training and general care of our puppy and frequent training sessions with the guide dog trainer.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Followed precise feeding instructions and schedules for animals under care.
Education
Bachelor of Public Safety - Policing
Charles Sturt University
Bathurst Bachelor of Criminal And Community Justice -
Western Sydney University
Bankstown Gifted And Talented Pathway Program -
Macquarie University
Macquarie 06.2020
Skills
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Illness and Injury Detection
- Work Planning
- Critical Thinking
- Policy and Procedure Explanations
- Supply Maintenance
- Housekeeping Duties
- Teamwork and Collaboration
- Attention to Detail
- Relationship Building
- Problem Identification
- Sensitive Material Handling
- Meeting Planning
Timeline
Resort Manager
Pet Resorts Of Australia
12.2022 - Current
Administrative Assistant
The Little Gym
07.2022 - 10.2022
Kennel Attendant
Talbot Canine Lodge
05.2022 - 12.2022
Puppy Raiser
Guide Dogs Australia
11.2018 - Current
Customer Service
Woolworths
09.2018 - 03.2023
Bachelor of Public Safety - Policing
Charles Sturt University
Bachelor of Criminal And Community Justice -
Western Sydney University
Gifted And Talented Pathway Program -
Macquarie University
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