Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Timeline
Generic

Sophie Hodge

Eglinton,WA

Summary

I am a hard-working, reliable and enthusiastic individual who thrives learning new skills, letting my energetic personality shine through. I'm diligent and organised with strong communication skills and can work efficiently as part of a team or independently, with a great customer service background.

I am a very motivated person who always tries to provide the best outcome with all tasks I am given in every situation.

Kindness has always been at the forefront of my personality and I will always try and help the people around me and make them feel happy with any service that I provide. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a keen interest in the healthcare industry and have a willingness to take on added responsibilities to help develop my learning.

Overview

5
5
years of professional experience

Work History

Seasonal Customer Assistant

Tesco Supermarket
05.2023 - 06.2024
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.

Pharmacy Assistant

Boots
02.2022 - 11.2022
  • Working with customers and helping them find everything they need in store
  • Spending extra time with customers to ensure they have the best experience in store and find the right medicine for them
  • Communicating with my colleagues if a customer had a question or concern I was unsure about
  • Being in charge of the organization and cleanliness in store.
  • Working the till procedures at the end of every shift.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Customer Assistant

Tesco Supermarket
01.2021 - 02.2022
  • Working with customers and ensuring they have the best experience in store
  • Helping customers find items or alternative items if needed that suits them best
  • Serving customers, being polite and helpful.

Trainee Reporter

Newsquest
01.2019 - 01.2021
  • Using content management systems to optimize content across four news websites
  • Using SEO to drive traffic and improve reach and increase visibility to readers
  • Utilizing social media - Facebook, Twitter/Tweetdeck, Instagram, TikTok - to maximize content and encourage engagement with readers
  • Writing local news stories for four weekly print publications within Ayrshire Weekly Press.
  • Enhanced article quality by conducting thorough research and fact-checking before submission.
  • Gained familiarity with relevant software tools for writing, editing, and publishing digital news content efficiently.

Education

Certificate of Higher Education in Arts and Humanities -

The Open University

Sport Science

Active IQ Level 2 Certificate in Gym Instructing
09.2023

Highers/National 5 -

Auchenharvie Academy
06.2019

Skills

  • Punctual
  • Reliable
  • Fast and adaptive learner
  • Good interpersonal skills
  • Full, clean, Drivers licence
  • Strong work ethic
  • Organised
  • Enthusiastic
  • Team Cooperation
  • Active Learning
  • Patient Safety
  • Anatomy knowledge
  • Relationship Building
  • Attention to Detail
  • Multitasking
  • Patient Safety
  • Anatomy knowledge
  • Relationship Building
  • Attention to Detail
  • Multitasking
  • Patient Safety
  • Anatomy knowledge
  • Relationship Building
  • Attention to Detail
  • Multitasking

Additional Information

Over the last year of my life I have supported my friend back in the UK who recently had a stroke and lost her peripheral vision, as well as her ability to drive which in turn had a huge effect on her mental health and confidence. Knowing how hard this was for my friend, i decided to help care for her and get her back to the healthy state she was once in.

I spent time taking her out the house for walks in the community, attending hospital appointments and supporting her whenever she felt anxious or alone during her recovery time. As well as this, I spent time making Kirsty a gentle health and fitness plan, to help make her feel good and improve her mental and physical health as she had lost the ability to do these things on her own.

I am so passionate about supporting people who have had health conditions that do require help and rehabilitation as i know how rewarding it can be to see them progressing and finding their happiness again.

Hobbies and Interests

This year, I started up my own personal training and pilates business after deciding to put my love of all things fitness to good use. I have always been passionate about keeping fit and training, whether it be going to dance class, training in the gym, doing pilates and enjoying walking and hiking outdoors. I have such an energetic personality and I love being able to share this with my personal training clients who always feel amazing and upbeat after their workouts. I am also very interested in human biology and have a great passion for learning things associated with physiology and anatomy.

Timeline

Seasonal Customer Assistant

Tesco Supermarket
05.2023 - 06.2024

Pharmacy Assistant

Boots
02.2022 - 11.2022

Customer Assistant

Tesco Supermarket
01.2021 - 02.2022

Trainee Reporter

Newsquest
01.2019 - 01.2021

Certificate of Higher Education in Arts and Humanities -

The Open University

Sport Science

Active IQ Level 2 Certificate in Gym Instructing

Highers/National 5 -

Auchenharvie Academy
Sophie Hodge