Sophie Holmes
Summary
Skilled Child Safety Practitioner in Long Term Care Team, focused on implementing effective safety measures and interventions while respecting and supporting young people and their families.
Overview
14
14
years of professional experience
Work History
Child Safety Practitioner
Department of Communities
Cannington, WA
03.2024 - 09.2025
- Managed multiple complex cases as long-term care team case manager.
- Collaborated effectively within high-pressure, high-stress environment.
- Coordinated care plans to meet diverse patient needs efficiently.
Medical Receptionist
SKG Radiology
Subiaco, WA
09.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed payments and patient registration efficiently, ensuring compliance with policies.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records in electronic health record systems for streamlined access.
Mental Health Care Coordinator
Helping Community Solutions
04.2022 - 08.2023
- Began in April 2022, while Helping Solutions established provision of care for young people under the care of CPFS.
- Started at the sole compliance officer responsible for daily case notes, staff monitoring - clock ins/outs, incident reporting and other duties. Created the entire incident report framework, technology, case note reports and compliance checks – previously no structure present.
- Launched HCS after hours program, ran the program on the ground, trained new team members and created spreadsheets/recording structure.
- Integral part in two tender submissions to department of communities which resulted in approval as a Non Paneled Approved Provider.
- Started covering case coordination, and then transferred November 2022 into my current role as Mental Health Care Coordinator. Temporarily assisted in placement establishment, referrals, created framework/templates for placement proposals and liaised with CPFS HUB. Responsible for all aspects of case management Currently coordinating placements that require extra needs mental health wise and enjoying the role.
Assistant Restaurant Manager
Grill'd
01.2012 - 01.2022
- I have significant hospitality experience starting at the young age of 12 years old. In 2012 I started at Grill’d as a team member, beginning my role as a Team Leader two months later.
- Worked for nearly a decade at Grill’d - Team Member > Team Leader > Assistant Manager > Covering Restaurant Manager
- Started from the bottom as team member to be prompted eventually to assistant restaurant manager.
- Managed a busy store in the Perth Metro Area that grossed some of the highest revenue during summer. All aspects of restaurant compliance, guest experience, KPIs and staff training.
- Designed state used templates for KPI recording and mentored new ARMs to the company. Routinely stepped in to cover the restaurant manager and my comanager during leave periods. Required to work a variety of shifts - including public holidays - and lead the team through cleaning the entire store.
- Significant experience with de-escalation as worked via head office on the online feedback support, as well as providing new managers training on adequate customer de-escalation.
Education
Certificate IV - Leadership and Management
01.2022
Bachelor of Science - Double Major Psychology
University of Western Australia
01.2015
Skills
- Versatility
- Problem-solving skills
- Data assessment
- Crisis management
- Structured organization
- Proficient in MS Office
- Child Protection Knowledge
Timeline
Child Safety Practitioner
Department of Communities
03.2024 - 09.2025
Medical Receptionist
SKG Radiology
09.2023 - 03.2024
Mental Health Care Coordinator
Helping Community Solutions
04.2022 - 08.2023
Assistant Restaurant Manager
Grill'd
01.2012 - 01.2022
Certificate IV - Leadership and Management
Bachelor of Science - Double Major Psychology
University of Western Australia