SOPHIE JACKSON
Taylors Lakes,VIC
Summary
Enthusiastic and dedicated Hospitality worker with over four years of experience looking to gain meaningful opportunities within the sector. Bringing team work, communication and customer service skills whilst also being able to function well in high-stress environments with professionalism and courtesy.
Overview
3
3
years of professional experience
Work History
Section Waiter/Hostess
Steamers Bar and Grill
10.2022 - 04.2023
- Provided exceptional service to a high volume of daily customers utisilting a friendly demeanour and communication skills
- Answered customer questions regarding the menu, food and beverage preparation, recipe ingredients and allergens
- Provided with the opportunity to learn hostess skills; answered the telephone to provide dining information and take reservations using booking software
- Greeted guests and gathered information to seat groups or place on waitlists
- Built positive relationships with other front-of-house and kitchen staff ensuring open communication.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- As a senior waitress, given the opportunity to train new team members in proper procedures and standards.
Front of House
Perisher Manor Hotel
07.2022 - 10.2022
- Served as a dedicated and enthusiastic Section Waitress.
- Worked to support other restaurant staff to ensure the highest level of service.
- Gave recommendations and service with a smile behind the bar whilst serving drinks.
- Utilizing communication and problem solving skills with the rest of the team and the kitchen.
- Utilized excellent multitasking skills during dinner service and behind the bar.
- Building rapport with hotel guests through interpersonal communication.
- Monitored the dining room and made seating changes as necessary.
Bartender and Floor Staff
Huskisson Hotel
01.2022 - 07.2022
- Provided bar patrons with optimal customer service
- Served as a hospitable and fast-working bartender in a fast-paced environment
- Implemented RSA knowledge- seeing that RSA were followed when the venue turned into a nightclub
- Assisting with the smooth running of functions in the events section of the venue
- Staying up to date with promotions and sharing these with the patrons
- Sales experience
- Basic coffee knowledge
- Basic cocktail knowledge- Running the cocktail station during peak happy hours- following recipes and multitasking.
All Rounder
Sundeck Hotel
06.2021 - 09.2021
- Answered phone calls, greeted guests, and handled all front desk responsibilities
- Remained punctual, flexible, and adaptive
- Product knowledge and suggesting drinks from the ‘House of Schnapps’
- Customer service- interacting and building rapport with guests on a daily basis
- Communication and active listening, taking orders whilst waiting on
- Cash handling- balancing the safe and taking online payments
- Housekeeping duties-cleaning rooms and public areas to a high standard-attention to detail and working to time constraints, following cleaning procedures and completing set tasks
- Using and cleaning of the industrial coffee machine.
Dairy Farm Hand/ Cleaner
R.H. Boyd & Son
10.2021 - 01.2022
- Adhering to policies and procedures- calf management
- Cleaning multiple farm properties
- Working as par of a two person unit cleaning to a high standard
- Completing daily tasks- Feeding and treating of sick calves
- Worked well with other farm workers to achieve success and meet goals.
WWOOF Volunteer
Buckajo Flowers
09.2020 - 10.2022
- Gardening and general farm maintenance-completing tasks in a timely manner to a high standard
- Assisting with market day, arranging and selling the flowers grown on the farm
- Expanding knowledge of locally grown produce and organic farming practices.
Retail Assistant/Bike Hire Attendant
Sacred Ride
09.2021 - 09.2021
- Invoicing and using POS systems and stock management
- Basic bike repairs and maintenance
- COVID safe cleaning of hired equipment
- Customer rentals- Cash and EFTPOS handling
- Customer service and sales experience
- Working as part of a small team during the lock down period to keep the business going.
Volunteer
Byron Community Centre
02.2021 - 06.2021
- Member of a two person team running a computer club for the elderly.
- Teaching senior members of the community about their devices and technology in order to be better connected with the world and their loved ones
- Building relationships and trust with the students and monitoring their progress
- Undertaking home visits to assist with setting up technology in the home and helping one-on-one with those who needed extra support
- Inputting details and data into the community center's systems to keep a record of progress and attendance
- Responsibility- working with vulnerable members of the community and handling personal and sensitive information.
Education
Bachelor of Arts - Drama
Loughborough University
Loughborough10.2016
Clitheroe Royal Grammar School
06.2012
St Augustines R.C. High School
06.2010
Skills
- Customer service with a smile
- Excellent communication skills
- Team work
- Flexible and adaptable
- Punctual and reliable
- Passionate and strong work ethic
Additional Information
- Enjoys bouldering and an avid snowboarder-completed three snow seasons in Perisher.
- Music orientated- self taught guitar player, performed at Loughborough Students Union Music festival and a multiple open
mic nights. - Fundraising- completed a dog sledding expedition across Norway subsequently raising £4000 for the ‘Make A Wish Foundation’.
References:
- Majdouline Dahbi from Steamers Bar and Grill
enquires@steamersbarandgrill.com.au. 0434390832
- Damian Breitfuss from Perisher Manor Hotel
info@perishermanor.com.au · 0419591640 - Sam Clarke from Huskisson Hotel
bookings@huskissonhotel.com.au · 0414632849
Timeline
Section Waiter/Hostess
Steamers Bar and Grill
10.2022 - 04.2023
Front of House
Perisher Manor Hotel
07.2022 - 10.2022
Bartender and Floor Staff
Huskisson Hotel
01.2022 - 07.2022
Dairy Farm Hand/ Cleaner
R.H. Boyd & Son
10.2021 - 01.2022
Retail Assistant/Bike Hire Attendant
Sacred Ride
09.2021 - 09.2021
All Rounder
Sundeck Hotel
06.2021 - 09.2021
Volunteer
Byron Community Centre
02.2021 - 06.2021
WWOOF Volunteer
Buckajo Flowers
09.2020 - 10.2022
Bachelor of Arts - Drama
Loughborough University
Clitheroe Royal Grammar School
St Augustines R.C. High School
Similar Profiles
Debbie FergusonDebbie Ferguson
Front of the House Manager at Steamers Restaurant&BarFront of the House Manager at Steamers Restaurant&Bar
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Laylá FrayLaylá Fray
General Manger at Bar Beach Tropical & Bar Beach GrillGeneral Manger at Bar Beach Tropical & Bar Beach Grill
Beryl KingBeryl King
Administration Manager at Harvey NormanAdministration Manager at Harvey Norman
Amanda DeakinAmanda Deakin
HSEQ and Compliance Manager at PMT SecurityHSEQ and Compliance Manager at PMT Security