Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Jackson

Muswellbrook,NSW

Summary

Proven leader with a track record of driving business growth and retention at SNJFITNESS, adept in financial management and team leadership. Leveraged business marketing strategies to enhance brand identity, achieving significant client retention. Excelled in creating a customer-centric environment, ensuring high levels of satisfaction and loyalty. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Small Business Owner

SNJFITNESS
05.2023 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Increased client retention through consistent communication, motivation, and support.

Store Manager

East Coast Supplements
01.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Support Worker

All About Caring
03.2020 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Bar Supervisor

Huntlee Tavern
03.2020 - 03.2021
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.

Banker

Westpac Banking Group
02.2019 - 03.2020
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Assistant Store Manager

Hot Shot Cafe
02.2018 - 02.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Junior Retail Manager

Spotlight
01.2014 - 01.2018
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

High School Diploma -

Maitland High School
East Maitland, NSW
2017

High School Diploma -

St Joseph Collage
Lochinvar
2016

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Business Development
  • Financial Management
  • Business growth and retention
  • Staff hiring
  • Financial Planning
  • Payroll Administration

Certification

- WWCC

- NDIS Certified

- RSA/RCG

- First Aid/ CPR


Timeline

Small Business Owner

SNJFITNESS
05.2023 - Current

Store Manager

East Coast Supplements
01.2023 - Current

Support Worker

All About Caring
03.2020 - 05.2023

Bar Supervisor

Huntlee Tavern
03.2020 - 03.2021

Banker

Westpac Banking Group
02.2019 - 03.2020

Assistant Store Manager

Hot Shot Cafe
02.2018 - 02.2019

Junior Retail Manager

Spotlight
01.2014 - 01.2018

High School Diploma -

Maitland High School

High School Diploma -

St Joseph Collage

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Sophie Jackson