Sophie-Jane Bennetts
Rockhampton,QLD
Summary
I am currently a Team Leader woking in Support work employed by Southern Cross Support Services. Withing SCSS for the past two years I have have gained knowledge and experience working with a wide rage of clients. I have been interested in expanding my knowledge and experience.
Overview
6
6
years of professional experience
Work History
Team Leader
Southern Cross Support Services
Rockhampton, QLD
01.2023 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented changes in response to changing business needs or customer demands.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Support Worker
Southern Cross Support Services
Rockhampton, QLD
05.2022 - Current
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Reported concerns and recommendations from clients and employees to senior management.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
Cleaner
Cancer Council
Rockhampton, Qld
10.2021 - Current
- Evaluated and addressed individual client needs and concerns.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Responded to emergency cleaning requests to meet client expectations.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Kept entrances clean, tidy and professional in appearance.
Personal Carer
Self
Rockhampton, Qld
02.2018 - Current
- Maintained daily living standards by assisting with personal hygiene needs.
- Gathered community resources and coordinated referrals to obtain services.
- Closely monitored child social, behavioral and academic growth.
- Monitored resident safety and security at residence and on outings in community.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed patient transportation and appointment scheduling.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- NDIS planning as well as goal making.
Education
Certificate 3 in Individual Support - Support Work
My Pathway
Garbutt BC Skills
- Problem-Solving
- Experienced With Special needs Patients
- Daily Living Assistance
- Willingness to Learn
- Household Cleaning
- Behavior Redirection
- Relationship Building
- Client Education
- Clear Communication
- Personal Hygiene Assistance
- Individual Support Plans
- Emotional Support
Additional Information
- Current Police Check
- Covid19 Vaccination
- Flu Vaccination
- NDIS Workers Orientation Module
- COVID19 Modules Completed
Infection control training covid19
Module 1 – personal safety
Module 2 – families & visitors – Part 1 and 2 residential care
Module 3 – Covid19 & aged care
Module 5 – PPE
Module 9 – Supporting older Australians part 1 and 2 – residential care
Willing and able to obtain
Yellow and blue Card
First aid and CPR
References
Cancer Council Lodge Manager
Bianca Lagaluga
Email : biancalagaluga@cancerqld.org.au
Contact numbers : 0749328600
Timeline
Team Leader
Southern Cross Support Services
01.2023 - Current
Support Worker
Southern Cross Support Services
05.2022 - Current
Cleaner
Cancer Council
10.2021 - Current
Personal Carer
Self
02.2018 - Current
Certificate 3 in Individual Support - Support Work
My Pathway
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